BH-940 Purity Pro wont charge anymore.

Anonymous
2013-11-24T10:17:51+00:00

I recently purchased the Nokia Monster Purity Pro's in Aug 13 and have been charging them acording to the recommendations from the instruction booklet. Recently as I was wearing them the voice promtpted that my battery was low. I then charged, or thought I was charging them to use again. Once completed I put them on and I got the same message again. I tried the wall outlet, and computer, both have failed to charge the headphones.

           When I plug in the headphones the led indicator goes on for about 30 seconds then switches off, not sure if that indicates anything, I know they have a 12 month warranty on them and when trying to find contact details I get brought to this discussion forum. I am assuming that they want me to use this as a first stop. Any help will be appreciated. Thank you

Windows for home | Other | Devices and drivers

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  1. Carlos Rodriguez 400 Reputation points
    2020-01-08T20:49:49+00:00

    I'm so sad that I now have faced this problem, too. (Headphones not charging, the red light switching on for a couple of seconds and then nothing happening.) I can now only use my all time favourite headphones connected to my laptop with the USB cable. And it looks like there is nothing you can do. 

    Hi Emilia,

    There's nothing you can do. It was a defective product. Unfortunately, there was no warranty, and now there is no available authorised service for the product. If you're brave enough, you can dismantle it, and maybe you can find the component that requires replacement. I tried, but I couldn't fix it. 

    It was an auspicious product. I could say one of the best headphones I've ever had.

    Kind regards,

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  2. Anonymous
    2020-05-06T17:12:03+00:00

    Have monster purity pro set that havent used for two years since had no charge problem. Tried with usb from computer and from socket with charger. No charge. Maybe 50 times replugged. Headset makes sounds when you plug in the charger. 

    Well guess what!

    Today after plugged it in to my playstation 4 pro with the ps4 usb chargers its charging and I can finally use it as it was supposed to be used. Must be some specific voltage and cable as people have mentioned before. Try from different sources.

    From wallsocket nothing happens

    From laptop usb red light comes and disappears.

    From Ps4 it chargers normally keeping the redlight on.

    Could not be happier.

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  3. Carlos Rodriguez 400 Reputation points
    2020-09-07T10:20:16+00:00

    Hi VALLU-[xboxvenue]

    Is it still working? That'd be marvellous because mine turned to be a scam. After a few months use it became useless.

    Kind regards,

    Carlos

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  4. Anonymous
    2020-09-07T10:28:07+00:00

    Yes it still charges and works from ps4.

    Maybe someone with more engineering background could find out what is the difference between laptop and ps4 usb power charge.

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  5. Anonymous
    2020-09-07T12:24:00+00:00

    Mine still work to this day, but they’re very temporamental. They will only charge on certain leads, others will not work. The sound from these headphones is fantastic considering they are from 2013 when bluetooth tech for headphones was not as good as now.

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