No, there is no solution. A cheap battery was used with no planning for replacement or change.
The 'higher quality usb cable' story is false.
Best you can hope for is that you got your monies worth out of them.
BH-940 Purity Pro wont charge anymore.
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Anonymous
I recently purchased the Nokia Monster Purity Pro's in Aug 13 and have been charging them acording to the recommendations from the instruction booklet. Recently as I was wearing them the voice promtpted that my battery was low. I then charged, or thought I was charging them to use again. Once completed I put them on and I got the same message again. I tried the wall outlet, and computer, both have failed to charge the headphones.
When I plug in the headphones the led indicator goes on for about 30 seconds then switches off, not sure if that indicates anything, I know they have a 12 month warranty on them and when trying to find contact details I get brought to this discussion forum. I am assuming that they want me to use this as a first stop. Any help will be appreciated. Thank you
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
55 answers
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Anonymous
2016-09-01T07:44:36+00:00 -
Anonymous
2016-09-01T05:17:49+00:00 Same here. I tried to get support from @LumiaNL but they could not help me. In the end I had to get rid of the device as it was useless to me
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Anonymous
2016-08-31T18:14:30+00:00 Did anyone find a solution to this problem? My headset has this issue recently. Tried about all the USB-cables and power adapters I have...
Factory reset is not working.
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Anonymous
2016-02-05T21:45:19+00:00 So I bought a 'high quality' usb cable from amazon
https://www.amazon.co.uk/gp/product/B009GUQ1N0/ref=ya_st_dp_summary
and unfortunately it didn't change anything.
It looks like all I can do now is get a refund from amazon.
Absolutely gutted.
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Anonymous
2016-02-02T16:41:39+00:00 I got the same issue (not charging) with the same symptoms (red light for ~5 seconds).
problem solved - I changed to a new, "higher quality" usb cable.
(the old cable was 3 years old and has had a hard life)
Looks like the Purity Pro is fussy about it power source.
it stops charging after 5 seconds if it thinks something is wrong.
Yves, thanks for finding a solution, but could you be more specific? I've tried all three usb cables I have (all from nokia sets) and none of them are making any difference.
What constitutes a 'higher quality' usb cable?
Thanks