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I recently purchased the Nokia Monster Purity Pro's in Aug 13 and have been charging them acording to the recommendations from the instruction booklet. Recently as I was wearing them the voice promtpted that my battery was low. I then charged, or thought I was charging them to use again. Once completed I put them on and I got the same message again. I tried the wall outlet, and computer, both have failed to charge the headphones.
When I plug in the headphones the led indicator goes on for about 30 seconds then switches off, not sure if that indicates anything, I know they have a 12 month warranty on them and when trying to find contact details I get brought to this discussion forum. I am assuming that they want me to use this as a first stop. Any help will be appreciated. Thank you
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Dear NJ15.
I have exactly the same problem described by Texasguy817 when I charge this headphones it is supposed battery is charging but as soon I disconnect it from charger it can start, there is no charge on battery. Previously a friend of mine told me that this product was sold by Microsoft/Nokia from 2012 to 2014 and maybe a battery replacement could fix the issue.
Does anybody know how to repair this product? Could somebody repair this issue by doing something?
Kind regards.
No, there is no solution. A cheap battery was used with no planning for replacement or change.
The 'higher quality usb cable' story is false.
Best you can hope for is that you got your monies worth out of them.
Same here. I tried to get support from @LumiaNL but they could not help me. In the end I had to get rid of the device as it was useless to me
Did anyone find a solution to this problem? My headset has this issue recently. Tried about all the USB-cables and power adapters I have...
Factory reset is not working.
So I bought a 'high quality' usb cable from amazon
https://www.amazon.co.uk/gp/product/B009GUQ1N0/ref=ya_st_dp_summary
and unfortunately it didn't change anything.
It looks like all I can do now is get a refund from amazon.
Absolutely gutted.
