BH-940 Purity Pro wont charge anymore.

Anonymous
2013-11-24T10:17:51+00:00

I recently purchased the Nokia Monster Purity Pro's in Aug 13 and have been charging them acording to the recommendations from the instruction booklet. Recently as I was wearing them the voice promtpted that my battery was low. I then charged, or thought I was charging them to use again. Once completed I put them on and I got the same message again. I tried the wall outlet, and computer, both have failed to charge the headphones.

           When I plug in the headphones the led indicator goes on for about 30 seconds then switches off, not sure if that indicates anything, I know they have a 12 month warranty on them and when trying to find contact details I get brought to this discussion forum. I am assuming that they want me to use this as a first stop. Any help will be appreciated. Thank you

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-04-13T19:51:23+00:00

    Dear moderators,

    Are you aware of the play/pause button issue? Any idea on how to solve it without buying a new headset?

    Thanks

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  2. Anonymous
    2014-11-19T11:47:13+00:00

    For what it's worth, I had the exact same issue and eventually found a cable that the headset was happy with.

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  3. Anonymous
    2014-09-04T16:00:31+00:00

    I got the same issue (not charging) with the same symptoms (red light for ~5 seconds).

    problem solved - I changed to a new, "higher quality" usb cable.

    (the old cable was 3 years old and has had a hard life)

    Looks like the Purity Pro is fussy about it power source.

    it stops charging after 5 seconds if it thinks something is wrong.

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  4. Anonymous
    2014-09-01T02:53:28+00:00

    I got the same issue (not charging) with the same symptoms (red light for ~5 seconds).

    In addition, the play/pause buttons is not working anymore. 

    The headset is something like 5 months old (it was a replacement of a 5 months old purity pro which had also the play/pause buttons which was not working, and the mic. Exactly like the new one, except the new one also has the battery which is not working...)

    Do you have any update? Is it working again?

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  5. Anonymous
    2014-07-04T17:59:42+00:00

    My uncle bought it form Finland so i guess im stuck

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