Qualcomm Atheros Bluetooth not working with Windows 8.1

Anonymous
2013-10-21T16:45:54+00:00

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-10-22T16:18:19+00:00

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Hello,

I had the exact same problem and fixed it myself. Here's how to do this:

Go to device manager and find the Qualcomm Bluetooth Atheros device

Then double click on it and on the drivers tab, select uninstall driver but make sure that you select "Remove driver from computer" or something to that effect.

Then rescan your computer by clicking on the small rescan icon on the top left of the device manager window.

The Atheros device will now show up as unkown device. Open it up and select install driver and don't select internet but select C: drive and check the subfolder box.

It will take a while but after a few minutes, it will install the right driver and then you need to repair your keyboard.

Cheers!

DL

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  1. Anonymous
    2014-12-28T00:34:50+00:00

    Hi everyone, 

    If you have a Win 8.1 Machine with built-in Bluetooth from Qualcomm Atheros Communications, the Bluetooth may no longer work after you've upgraded to 8.1; this happened to me.

    If you go to Device Manager, there is a Bluetooth section and in it there is a thing called "Bluetooth USB Module."  Actually, the Qualcomm Atheros Communications Bluetooth is built into the Wifi Adaptor, but that does not really matter.

    Acer (but probably other manufacturers as well) have not updated the drivers for this device to Win 8.1 yet on their sites.  The Atheros website is also useless.

    I found the Win 8.1 Driver (64 bit) here:  http://drivers.softpedia.com/progDownload/Acer-Aspire-V5-573P-Atheros-Bluetooth-Driver-801305-for-Windows-81-64-bit-Download-306204.html

    I have an Acer Aspire Desktop, so I can verify that it works for Acer.  Might also work for other PC Manufacturers, but not sure.

    It's a big download (over 300 mb), but it fixed the issue for me:

    Download the zip file; extract all

    Open "Install CD" folder

    Find "setup" and run it

    Restart machine after it's done

    Good luck!

    Great solution. Worked well on Acer Aspire ATC-603 desktop and Windows 7-64.

    Thank you!

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  2. Anonymous
    2014-12-28T16:23:06+00:00

    I want to thank very much for your help. Is so simple but also so,so helpful.

    I have tried many otherw so confused but with no any result since I found your suggestion.

    Thank you very much once again and share it us much us you could.

    best regards

    Chrysxen

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  3. Anonymous
    2015-01-15T11:20:20+00:00

    Thanks DimitryNemirovsky

    Having tried just about every possible option, This work a treat for my Acer Icona running win 8.1 pro

    I also downloaded the Jul13 driver pack from the Acer website but their latest effort still isn't as up to date as the link you quoted

    Acer driver update Bluetooth_Atheros_8.0.0.228_W8x64_A

    Dimitrys link Bluetooth_Atheros_8.0.1.305_W81x64_A

    Thanks Again

    Dominic

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