Qualcomm Atheros Bluetooth not working with Windows 8.1

Anonymous

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

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Anonymous

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Hello,

I had the exact same problem and fixed it myself. Here's how to do this:

Go to device manager and find the Qualcomm Bluetooth Atheros device

Then double click on it and on the drivers tab, select uninstall driver but make sure that you select "Remove driver from computer" or something to that effect.

Then rescan your computer by clicking on the small rescan icon on the top left of the device manager window.

The Atheros device will now show up as unkown device. Open it up and select install driver and don't select internet but select C: drive and check the subfolder box.

It will take a while but after a few minutes, it will install the right driver and then you need to repair your keyboard.

Cheers!

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54 additional answers

Anonymous

2016-01-12T02:18:09+00:00

I'm having the same problem with my Samsung laptop. Upgrade to 8.1 and now my Bluetooth doesn't work. I tried your solution but there is nothing under "Device Manager" that says either Atheros or Bluetooth. Any suggestions?

Thanks!

I might have a possible suggestion to your problem. I also came to this website to find a possible solution.

My Asus notebook couldnt find it either as a device. I downgraded from Windows 10 Pro just a couple minutes ago because of Nvidia driver error 43 and driver problems with the Bluetooth device.

My video works great now!

But i know from earlier problems with drivers that inside device manager there is an option available under the tab View i think its called named: "Show hidden devices" or something like that i guess in english. (Think you understand and will easily find the option i try to explain) I run a dutch version of Windows 8.1 x64...

My Asus notebook did find and show multiple Qualcomm Atheros Bluetooth icons after selecting that option!

So, now im gonna try the methods that +tontondavid and +rohit mentioned. I will give feedback here in a couple of minutes to you offcourse also readable to everyone else with the same problem.

Wish me luck,

Steffen D
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Anonymous

2017-07-11T09:13:26+00:00

Thank you very much Tonton David, that's solution works great.

You save my time.
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