Qualcomm Atheros Bluetooth not working with Windows 8.1

Anonymous

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

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Anonymous

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Hello,

I had the exact same problem and fixed it myself. Here's how to do this:

Go to device manager and find the Qualcomm Bluetooth Atheros device

Then double click on it and on the drivers tab, select uninstall driver but make sure that you select "Remove driver from computer" or something to that effect.

Then rescan your computer by clicking on the small rescan icon on the top left of the device manager window.

The Atheros device will now show up as unkown device. Open it up and select install driver and don't select internet but select C: drive and check the subfolder box.

It will take a while but after a few minutes, it will install the right driver and then you need to repair your keyboard.

Cheers!

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54 additional answers

Anonymous

2015-06-01T08:48:25+00:00

DimitryNemirovsky, your link isn't working can you spare it again please ?
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Anonymous

2015-06-01T15:36:15+00:00

DimitryNemirovsky, your link isn't working can you spare it again please ?

Hi Ahmed,

I just tried the link from my original post and it appears to be working fine. Here it is again, just in case:

http://drivers.softpedia.com/get/BLUETOOTH/Atheros/Acer-Aspire-V5-573P-Atheros-Bluetooth-Driver-801305-for-Windows-81-64-bit.shtml

Just click the blue "DOWNLOAD from softpedia" button on the right and follow the instructions.

However, please note the following: I had this problem almost 2 years ago. I would imagine that either Acer or Qualcomm Atheros have updated their sites with the latests versions of the Bluetooth Drivers by now, so I would check there first. My recommendation is to use third-party sites for drivers only as a last resort - it's always safer to go with the mfg sites.

Good luck!
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Anonymous

2015-06-02T08:58:23+00:00

Thank you very much
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Anonymous

2015-07-22T13:21:01+00:00

Dear Dimitry

This is the most helpful contribution i have ever came across. Most guys ask you to do a lot of things only to find yourself at same point.

You made me smile. Since my update which is now close to one year its today i started using my bluetooth again.

Thank you.

Kind regards

Garikai
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