Qualcomm Atheros Bluetooth not working with Windows 8.1

Anonymous
2013-10-21T16:45:54+00:00

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-22T16:18:19+00:00

Hello,

I am using a brand-new Samsung Atib Tab 3 tablet (XE300TZC-K01FR). I have installed the latest windows 8.1 release and now cannot use the bluetooth keyboard anymore. Seems that the issue is coming from the bluetooth card drivers (code 10 error - cannot start). What should I do now ?

It is impacting dramatically my work productivity as I can now only use the virtual keyboard. Will a fix be published very very soon?? I do not understand why it is always such a pain with Microsoft products. No wonder the company is loosing marketshares.. I do not expect revolutionnary products but at least something that do work properly...

Thank you for your support.

Hello,

I had the exact same problem and fixed it myself. Here's how to do this:

Go to device manager and find the Qualcomm Bluetooth Atheros device

Then double click on it and on the drivers tab, select uninstall driver but make sure that you select "Remove driver from computer" or something to that effect.

Then rescan your computer by clicking on the small rescan icon on the top left of the device manager window.

The Atheros device will now show up as unkown device. Open it up and select install driver and don't select internet but select C: drive and check the subfolder box.

It will take a while but after a few minutes, it will install the right driver and then you need to repair your keyboard.

Cheers!

DL

Was this answer helpful?

10+ people found this answer helpful.
0 comments

54 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-07-11T09:13:26+00:00

    Thank you very much Tonton David, that's solution works great.

    You save my time.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-12T02:18:09+00:00

    I'm having the same problem with my Samsung laptop. Upgrade to 8.1 and now my Bluetooth doesn't work. I tried your solution but there is nothing under "Device Manager" that says either Atheros or Bluetooth. Any suggestions?

    Thanks!

    I might have a possible suggestion to your problem. I also came to this website to find a possible solution.

    My Asus notebook couldnt find it either as a device. I downgraded from Windows 10 Pro just a couple minutes ago because of Nvidia driver error 43 and driver problems with the Bluetooth device.

    My video works great now!

    But i know from earlier problems with drivers that inside device manager there is an option available under the tab View i think its called named: "Show hidden devices" or something like that i guess in english. (Think you understand and will easily find the option i try to explain) I run a dutch version of Windows 8.1 x64...  

    My Asus notebook did find and show multiple Qualcomm Atheros Bluetooth icons after selecting that option!

    So, now im gonna try the methods that +tontondavid and +rohit mentioned. I will give feedback here in a couple of minutes to you offcourse also readable to everyone else with the same problem.

    Wish me luck,

    Steffen D

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-08-28T07:05:29+00:00

    I suggest removing the driver from the computer is only really bad when you do not have a more recent and functioning driver available.

    If the driver in question is a problem then it can be removed, but only if for some reason it keeps getting used instead of the functioning more recent driver.

    My problem with Win 8.1 is that I keep getting error messages for my webcam where I have an up to date driver but for some reason I keep having to re-install the up to date driver.

    There is a qualcom Atheros update available from MS for 8.1 but for some reason MS can't seem to install it.

    I wish I could revert to XP but now I seem trapped in 8.1 and the last thing I want is to have to change to open source now that Win 10 free upgrade is out of the question (Like Spotify, MS has decided there is more money in selling our data with access to private files, folders, email contacts etc so I cancelled my download and that's the last MS OS for me. )

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-08-27T16:53:12+00:00

    I suggest that no one do this. If you choose 'remove driver from computer' you have no driver to reinstall (because you just told the computer to remove it). This is terrible advice. I know because I just fixed someone's computer who followed the advice given here. We ultimately had to resort to a system restore. I am uncertain if this person is being serious or trolling. Microsoft needs to better monitor the "help" in these forums.

    I recommend that anyone scouring these help forums check for advice given by actual Microsoft affiliated users when looking (it usually appears as a Microsoft icon next to their username in the forums). This is just disastrous advice.

    Was this answer helpful?

    0 comments