Windows 8.1 computer shuts down unexpectedly.

Anonymous
2013-10-26T15:08:41+00:00

Original Title:

Windows 8.1

Since installing windows 8.1 My screen shuts down in the middle of doing something and I have to start all over. Any answeres

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-02-11T00:20:49+00:00

    Before I show you the log, my problem is that at times, my computer screen would go black for about a minute and then restart like I pressed the power button. What's the matter with what happened?

    Information 2/10/2015 6:12:28 PM LocationProvider 2001 (1)

    Information 2/10/2015 6:12:27 PM Location Activity 1 None

    Information 2/10/2015 6:12:08 PM Security-SPP 902 None

    Information 2/10/2015 6:12:08 PM SecurityCenter 1 None

    Information 2/10/2015 6:12:08 PM Security-SPP 1003 None

    Information 2/10/2015 6:12:08 PM Security-SPP 1066 None

    Information 2/10/2015 6:12:08 PM Security-SPP 900 None

    Information 2/10/2015 6:12:07 PM HP Support Assistant Service 0 None

    Information 2/10/2015 6:12:02 PM gupdate 0 None

    Information 2/10/2015 6:10:39 PM Search 1003 Search service

    Information 2/10/2015 6:10:39 PM ESENT 326 General

    Information 2/10/2015 6:10:39 PM ESENT 105 General

    Information 2/10/2015 6:10:39 PM ESENT 302 Logging/Recovery

    Information 2/10/2015 6:10:36 PM ESENT 301 Logging/Recovery

    Information 2/10/2015 6:10:35 PM ESENT 301 Logging/Recovery

    Information 2/10/2015 6:10:35 PM ESENT 300 Logging/Recovery

    Information 2/10/2015 6:10:35 PM ESENT 102 General

    Information 2/10/2015 6:10:33 PM Windows Error Reporting 1001 None

    Information 2/10/2015 6:10:31 PM Windows Error Reporting 1001 None

    Information 2/10/2015 6:10:31 PM SynTPEnhService 0 None

    Information 2/10/2015 6:10:30 PM Winlogon 6000 None

    Information 2/10/2015 6:10:29 PM Winlogon 6003 None

    Information 2/10/2015 6:10:11 PM Windows Error Reporting 1001 None

    Information 2/10/2015 6:10:08 PM WMI 5617 None

    Information 2/10/2015 6:10:08 PM Windows Error Reporting 1001 None

    Information 2/10/2015 6:10:06 PM WMI 5611 None

    Information 2/10/2015 6:10:01 PM WMI 5615 None

    Information 2/10/2015 6:10:01 PM SynTPEnhService 0 None

    Information 2/10/2015 6:10:01 PM SynTPEnhService 0 None

    Information 2/10/2015 6:10:01 PM RealPlayerUpdateSvc 0 None

    Information 2/10/2015 6:10:01 PM RealPlayerUpdateSvc 0 None

    Information 2/10/2015 6:10:00 PM Bonjour Service 100 None

    Information 2/10/2015 6:10:00 PM Bonjour Service 100 None

    Information 2/10/2015 6:10:00 PM Bonjour Service 100 None

    Information 2/10/2015 6:09:58 PM AdobeARMservice 0 None

    Information 2/10/2015 6:09:50 PM User Profile Service 1531 None

    Information 2/10/2015 6:09:50 PM HPSrv 105 None

    Information 2/10/2015 6:09:49 PM EventSystem 4625 None

    Information 2/10/2015 6:09:49 PM tbaseprovisioning 0 None

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  2. Anonymous
    2015-02-11T02:53:33+00:00

    Graphics card driver or graphics card issues

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  3. Anonymous
    2015-02-11T03:09:59+00:00

    Also people should check that all updates are installed. Some updates will force a shut down. But that may not be the issue. Shutdowns are usually hardware issues. I would boot in safe mode and see if it shuts down. If so its hardware. Uninstall and reinstall graphics driver they can cause shutdowns too.

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  4. Anonymous
    2015-02-22T02:03:21+00:00

    Try deactivating your bluetooth...

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  5. Anonymous
    2015-06-13T15:05:31+00:00

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          13-06-2015 8.26.27 PM

    Event ID:      142

    Task Category: (173)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:      PraveenVAIO

    Description:

    The system has rebooted without cleanly shutting down first. This error is caused because the system stopped responding and the hardware watchdog triggered a system reset.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

        <EventID>142</EventID>

        <Version>0</Version>

        <Level>1</Level>

        <Task>173</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000002</Keywords>

        <TimeCreated SystemTime="2015-06-13T14:56:27.723230100Z" />

        <EventRecordID>20866</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="8" />

        <Channel>System</Channel>

        <Computer>PraveenVAIO</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="ResetReasonMask">0</Data>

      </EventData>

    </Event>

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