Windows 8.1 computer shuts down unexpectedly.

Anonymous

Original Title:

Windows 8.1

Since installing windows 8.1 My screen shuts down in the middle of doing something and I have to start all over. Any answeres

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60 answers

Anonymous

2017-10-17T22:12:45+00:00

I was in process of rebuilding an 8.1 PC. The last batch of updates caused it to shut down within seconds of starting. I did manage to do a SHIFT + RESTART power button and get into the diagnostic program. I tried to revert back to a system restore point but that failed with an unexpected error.

The next time I got in it ran for a couple minutes before shutting down. In that time, it tried to do an update for: Intel - other hardware - Intel Dynamic Platform and Thermal framework Driver. Now it is shutting down within seconds of boot.

I can't really say that the last update is related. Not sure where to go from here. I REALLLLLY don't want to start over! It ran perfect up to the last group of updates.

UPDATE: I did the SHIFT + RESTART option in the power menu and once again tried to go back to a system restore point. Once again if failed. Once again it reboots and has not shut down unexpectantly. I checked to see if there are any remaining updates. The one I mentioned above (Intel - other hardware - Intel Dynamic Platform and Thermal framework Driver) is still listed as a pending update.

At this point I suspect the driver update for: Intel - other hardware - Intel Dynamic Platform and Thermal framework Driver
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Anonymous

2014-03-19T18:24:13+00:00

Anannya,

1. Yes, I am experiencing unexpected shut-downs, thus far 2 occurrences.

2. After shut down the computer does not restart or resume.

3. I require clarification as to what you need to see from the event viewer to assist me.

Thank you,

Antonella
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Anonymous

2014-03-19T10:25:23+00:00
Hi Antonella,

We see that the event logs provided by you, contains warning.
1. Are you facing the same issue as the original poster in this thread?
2. Is your computer shutting down unexpectedly?
If that is the case then I would suggest you to disable automatic restarton system failure and check what happens when the system shuts down unexpectedly. Update us with the same so that we can investigate the issue.
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Anonymous

2014-03-19T03:10:33+00:00

FIRST WARNING

Log Name: Application

Source: SampleCollector

Date: 3/18/2014 9:44:28 AM

Event ID: 258

Task Category: Category 1

Level: Warning

Keywords: Classic

User: N/A

Computer: ATCFitVAIO

Description:

Expand Counter: PdhExpandWildCardPath: No match for: ctrbase=\Processor(*)%C3 Time native=\Processor(*)\

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="SampleCollector" />

<EventID Qualifiers="32770">258</EventID>

<Level>3</Level>

<Task>1</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-03-18T16:44:28.000000000Z" />

<EventRecordID>12925</EventRecordID>

<Channel>Application</Channel>

<Computer>ATCFitVAIO</Computer>

<Security />

</System>

<EventData>

<Data>Expand Counter: PdhExpandWildCardPath: No match for: ctrbase=\Processor(*)%C3 Time native=\Processor(*)\

</Data>

</EventData>

</Event>

SECOND WARNING

Log Name: Application

Source: SampleCollector

Date: 3/18/2014 9:44:28 AM

Event ID: 258

Task Category: Category 1

Level: Warning

Keywords: Classic

User: N/A

Computer: ATCFitVAIO

Description:

Intel(R) System Behavior Tracker Collector Service.

Copyright (C) 2013, Intel Corporation. All rights reserved.

Version 3.2.0.1 usage:

SBTService [/help|/uninstall|/savecsv {files...} OR

SBTService /install /service {Args...} OR

SBTService /standalone] {Args...}]

Args =

/directory=name

/nsamples=number

/dllinterval=number

/procinterval=number

counter=ctrname[:interval]

verbose[=level]

/expandcounter=ctrname[:interval]

/sstates

/nosstates

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="SampleCollector" />

<EventID Qualifiers="32770">258</EventID>

<Level>3</Level>

<Task>1</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-03-18T16:44:28.000000000Z" />

<EventRecordID>12924</EventRecordID>

<Channel>Application</Channel>

<Computer>ATCFitVAIO</Computer>

<Security />

</System>

<EventData>

<Data>Intel(R) System Behavior Tracker Collector Service.

Copyright (C) 2013, Intel Corporation. All rights reserved.

Version 3.2.0.1 usage:

SBTService [/help|/uninstall|/savecsv {files...} OR

SBTService /install /service {Args...} OR

SBTService /standalone] {Args...}]

Args =

/directory=name

/nsamples=number

/dllinterval=number

/procinterval=number

counter=ctrname[:interval]

verbose[=level]

/expandcounter=ctrname[:interval]

/sstates

/nosstates

</Data>

</EventData>

</Event>

THIRD WARNING

Log Name: Application

Source: SampleCollector

Date: 3/18/2014 9:44:28 AM

Event ID: 258

Task Category: Category 1

Level: Warning

Keywords: Classic

User: N/A

Computer: ATCFitVAIO

Description:

Unrecognized argument:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="SampleCollector" />

<EventID Qualifiers="32770">258</EventID>

<Level>3</Level>

<Task>1</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-03-18T16:44:28.000000000Z" />

<EventRecordID>12923</EventRecordID>

<Channel>Application</Channel>

<Computer>ATCFitVAIO</Computer>

<Security />

</System>

<EventData>

<Data>Unrecognized argument:

</Data>

</EventData>

</Event>
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Anonymous

2013-12-31T01:31:29+00:00

windows 8.1 shutdown unexpectedly again

following is the whole event log for this session

Information    12/30/2013 7:59:15 PM    SecurityCenter    16    None

Information    12/30/2013 7:59:12 PM    UNS    2000    UNS

Information    12/30/2013 7:59:12 PM    SecurityCenter    1    None

Information    12/30/2013 7:59:11 PM    Security-SPP    902    None

Information    12/30/2013 7:59:11 PM    Security-SPP    1003    None

Information    12/30/2013 7:59:11 PM    Security-SPP    1066    None

Information    12/30/2013 7:59:04 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:58:51 PM    Security-SPP    900    None

Information    12/30/2013 7:58:37 PM    LMS    0    None

Information    12/30/2013 7:58:37 PM    Intel(R) ME Service    0    None

Information    12/30/2013 7:58:37 PM    Intel(R) ME Service    0    None

Information    12/30/2013 7:57:37 PM    LocationProvider    2003    (1)

Information    12/30/2013 7:57:36 PM    LocationProvider    2001    (1)

Information    12/30/2013 7:57:37 PM    iPod Service    0    None

Information    12/30/2013 7:57:34 PM    Location Activity    1    None

Information    12/30/2013 7:57:15 PM    Search    1003    Search service

Information    12/30/2013 7:57:15 PM    ESENT    326    General

Information    12/30/2013 7:57:15 PM    ESENT    105    General

Information    12/30/2013 7:57:15 PM    ESENT    302    Logging/Recovery

Information    12/30/2013 7:57:14 PM    ESENT    301    Logging/Recovery

Information    12/30/2013 7:57:14 PM    ESENT    301    Logging/Recovery

Information    12/30/2013 7:57:14 PM    ESENT    300    Logging/Recovery

Information    12/30/2013 7:57:14 PM    ESENT    102    General

Information    12/30/2013 7:57:00 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:57:00 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:56:59 PM    Winlogon    6000    None

Information    12/30/2013 7:56:55 PM    Winlogon    6003    None

Information    12/30/2013 7:56:55 PM    AVLogEvent    5000    (1)

Information    12/30/2013 7:56:48 PM    WMI    5617    None

Information    12/30/2013 7:56:35 PM    WMI    5611    None

Information    12/30/2013 7:56:24 PM    Asus WebStorage Windows Service    0    None

Information    12/30/2013 7:56:21 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:56:21 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:56:12 PM    WMI    5615    None

Information    12/30/2013 7:56:10 PM    IntelDalJhi    0    None

Information    12/30/2013 7:56:10 PM    Intel(R) Capability Licensing Service Interface    0    None

Information    12/30/2013 7:56:10 PM    Bonjour Service    100    None

Information    12/30/2013 7:56:10 PM    Bonjour Service    100    None

Information    12/30/2013 7:56:10 PM    Bonjour Service    100    None

Information    12/30/2013 7:56:05 PM    User Profile Service    1531    None

Information    12/30/2013 7:56:07 PM    AdobeARMservice    0    None

Information    12/30/2013 7:56:05 PM    EventSystem    4625    None

Information    12/30/2013 7:50:58 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:50:58 PM    Windows Error Reporting    1001    None

Information    12/30/2013 7:50:53 PM    IconMan_R    0    None

Information    12/30/2013 7:50:53 PM    IconMan_R    0    None

Information    12/30/2013 7:50:53 PM    IconMan_R    0    None

Information    12/30/2013 7:50:53 PM    IconMan_R    0    None

Information    12/30/2013 4:07:58 PM    IconMan_R    0    None

Information    12/30/2013 4:07:58 PM    IconMan_R    0    None

Information    12/30/2013 4:07:58 PM    ESENT    326    General

Information    12/30/2013 4:07:58 PM    ESENT    105    General

Information    12/30/2013 4:07:58 PM    ESENT    102    General

Information    12/30/2013 4:07:57 PM    Windows Error Reporting    1001    None

Information    12/30/2013 4:07:57 PM    Windows Error Reporting    1001    None

Information    12/30/2013 3:58:54 PM    SecurityCenter    16    None

Information    12/30/2013 3:57:28 PM    Security-SPP    903    None

Information    12/30/2013 3:57:28 PM    Security-SPP    16384    None

Information    12/30/2013 3:56:57 PM    Security-SPP    1003    None

Information    12/30/2013 3:56:57 PM    Security-SPP    902    None

Information    12/30/2013 3:56:57 PM    Security-SPP    1003    None

Information    12/30/2013 3:56:57 PM    Security-SPP    1066    None

Information    12/30/2013 3:56:57 PM    Security-SPP    900    None

Information    12/30/2013 3:41:58 PM    AVLogEvent    5008    (1)

Information    12/30/2013 3:40:58 PM    ESENT    103    General

Information    12/30/2013 3:40:58 PM    ESENT    327    General

Information    12/30/2013 3:39:04 PM    VSS    8224    None

Information    12/30/2013 3:35:40 PM    Customer Experience Improvement Program    1007    None

Information    12/30/2013 3:34:55 PM    ESENT    326    General

Information    12/30/2013 3:34:55 PM    Windows Error Reporting    1001    None

Information    12/30/2013 3:34:55 PM    ESENT    105    General

Information    12/30/2013 3:34:55 PM    ESENT    102    General

Information    12/30/2013 2:52:29 PM    ESENT    103    General

Information    12/30/2013 2:52:29 PM    ESENT    327    General

Information    12/30/2013 2:51:34 PM    SecurityCenter    16    None

Information    12/30/2013 2:50:33 PM    Windows Error Reporting    1001    None

Information    12/30/2013 2:50:32 PM    Windows Error Reporting    1001    None

Information    12/30/2013 2:50:31 PM    Winlogon    6000    None

Information    12/30/2013 2:50:31 PM    Winlogon    6003    None

Information    12/30/2013 2:49:21 PM    Customer Experience Improvement Program    1005    None

Information    12/30/2013 2:47:32 PM    SecurityCenter    16    None

Information    12/30/2013 2:47:26 PM    ESENT    326    General

Information    12/30/2013 2:47:26 PM    ESENT    105    General

Information    12/30/2013 2:47:26 PM    ESENT    102    General

Information    12/30/2013 2:46:15 PM    IconMan_R    0    None

Information    12/30/2013 2:46:15 PM    IconMan_R    0    None

Information    12/30/2013 2:46:15 PM    IconMan_R    0    None

Information    12/30/2013 2:46:14 PM    IconMan_R    0    None
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