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Original Title:
Windows 8.1
Since installing windows 8.1 My screen shuts down in the middle of doing something and I have to start all over. Any answeres
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Also people should check that all updates are installed. Some updates will force a shut down. But that may not be the issue. Shutdowns are usually hardware issues. I would boot in safe mode and see if it shuts down. If so its hardware. Uninstall and reinstall graphics driver they can cause shutdowns too.
Before I show you the log, my problem is that at times, my computer screen would go black for about a minute and then restart like I pressed the power button. What's the matter with what happened?
Information 2/10/2015 6:12:28 PM LocationProvider 2001 (1)
Information 2/10/2015 6:12:27 PM Location Activity 1 None
Information 2/10/2015 6:12:08 PM Security-SPP 902 None
Information 2/10/2015 6:12:08 PM SecurityCenter 1 None
Information 2/10/2015 6:12:08 PM Security-SPP 1003 None
Information 2/10/2015 6:12:08 PM Security-SPP 1066 None
Information 2/10/2015 6:12:08 PM Security-SPP 900 None
Information 2/10/2015 6:12:07 PM HP Support Assistant Service 0 None
Information 2/10/2015 6:12:02 PM gupdate 0 None
Information 2/10/2015 6:10:39 PM Search 1003 Search service
Information 2/10/2015 6:10:39 PM ESENT 326 General
Information 2/10/2015 6:10:39 PM ESENT 105 General
Information 2/10/2015 6:10:39 PM ESENT 302 Logging/Recovery
Information 2/10/2015 6:10:36 PM ESENT 301 Logging/Recovery
Information 2/10/2015 6:10:35 PM ESENT 301 Logging/Recovery
Information 2/10/2015 6:10:35 PM ESENT 300 Logging/Recovery
Information 2/10/2015 6:10:35 PM ESENT 102 General
Information 2/10/2015 6:10:33 PM Windows Error Reporting 1001 None
Information 2/10/2015 6:10:31 PM Windows Error Reporting 1001 None
Information 2/10/2015 6:10:31 PM SynTPEnhService 0 None
Information 2/10/2015 6:10:30 PM Winlogon 6000 None
Information 2/10/2015 6:10:29 PM Winlogon 6003 None
Information 2/10/2015 6:10:11 PM Windows Error Reporting 1001 None
Information 2/10/2015 6:10:08 PM WMI 5617 None
Information 2/10/2015 6:10:08 PM Windows Error Reporting 1001 None
Information 2/10/2015 6:10:06 PM WMI 5611 None
Information 2/10/2015 6:10:01 PM WMI 5615 None
Information 2/10/2015 6:10:01 PM SynTPEnhService 0 None
Information 2/10/2015 6:10:01 PM SynTPEnhService 0 None
Information 2/10/2015 6:10:01 PM RealPlayerUpdateSvc 0 None
Information 2/10/2015 6:10:01 PM RealPlayerUpdateSvc 0 None
Information 2/10/2015 6:10:00 PM Bonjour Service 100 None
Information 2/10/2015 6:10:00 PM Bonjour Service 100 None
Information 2/10/2015 6:10:00 PM Bonjour Service 100 None
Information 2/10/2015 6:09:58 PM AdobeARMservice 0 None
Information 2/10/2015 6:09:50 PM User Profile Service 1531 None
Information 2/10/2015 6:09:50 PM HPSrv 105 None
Information 2/10/2015 6:09:49 PM EventSystem 4625 None
Information 2/10/2015 6:09:49 PM tbaseprovisioning 0 None
Hello Pete,
You can upgrade from XP to Windows 8.0, since that was offered by Microsoft. Let me repeat Windows 8.0 runs and works with no issues.
It was only when I upgraded to Windows 8.1 did the issues like suddenly shutting down happen. You are correct that it seems the people who are having issues are those that upgraded to Windows 8.1, not necessarily those that can installed with it on a new PC.
Since I removed Windows 8.1 but reinstalling XP, and then upgrading to Windows 8.0, the PC is running with NO issues.
The problems seems to be with Windows 8.1, a difference between it an XP or Windows 8.0, and particularly with those that upgrade.
It's NOT a hardware issue, but a Windows 8.1 Operation System issue after upgrading from an earlier version.
Art Carter
Hello Ray,
I am glad you were able to fix your Windows 8.1 issues by doing what you did, but I do not agree with you it's a hardware problem. It's a Windows 8.1 Operating System Problem.
I upgraded from Windows XP to Windows 8.0 by downloading Window 8.0. The computer was stable and ran perfectly. Later there was a free upgrade to Windows 8.1, and after downloading 8.1 all the random shutdown issues started.
Last week running on Windows 8.1 my computer shutdown unexpectedly, and then when I tried to restart it, something was corrupted, Windows 8.1 would not start. Nothing I did could correct this, including trying to restore to an earlier date. It was completely broken.
So I reinstalled XP from disk, and did all the updates. Then I download Windows 8.0 and installed it. Today Windows 8.0 is running stable, no weird happenings like shutdowns.
There is something about Windows 8.1 that is different than Windows 8.0 that is causing these issues. That is what Microsoft needs to be looking at to figure this out. I will not upgrade from Windows 8.0 to Windows 8.1, since Windows 8.0 is stable, and Windows 8.1 is not.
Art Carter
hey ! did you get any solution from MS.... i m having same problem with error......:( sorry your PC couldn't started right............we are gathering some information after restart.) or some what some ting else like that..................again and again...?i m turning back to my UBUNTU...like my 20 friends turned in same class...
