Hi Heasma,
Try the steps listed here and check if it helps.
Method 1:
Let’s run the power troubleshooter and check if that helps.
a. Press ‘Windows + W’ key on the keyboard.
b. In the search box, type ‘Troubleshooting’ and press Enter.
c. Click on ‘System and Security’ and click on ‘Power’ click on next to run the troubleshooter.
**Method 2:**If the issue persists, I would suggest you to restore the power plans to default and check if it helps.
Step 1: Reset and restore the power plans to default:
- Right-click on Start buttonand click on Command Prompt (Admin).
- In the command prompt, type powercfg –restoredefaultschemesand hit Enter.
- Exit command prompt.
Note: This would reset the power plan settings to default. Any customized power plans are would be removed.
Step 2: Once the power plan is reset to default, you may create a new power plan and customize the same according to your needs.
Refer to the link:Power plans: Frequently asked questions ****
Hope this information helps. Reply to the post with updated status of the issue to assist you further.