Cannot defrag my computer since installing Windows 8.1?

Anonymous
2013-10-31T17:03:57+00:00

Norton 360 says I need to optimize my C drive.

When I try  - It does not complete the process.

Remains 12% fragmented.

Any suggestions on how to fix this.

Worked fine initially when Windows 8.1 and Norton 360 was installed.

Has been a problem for about a week.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-01-24T10:48:03+00:00

    Hello, I also have this problem. I will try your instructions.

    It's not from the AV because I am using Bitdefender not Norton.

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  2. Anonymous
    2014-01-24T20:06:11+00:00

    Hi Joe, Bitdefender has it's own defragger in the tuneup section so you may want to try that first. 

    John

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  3. Anonymous
    2014-01-25T10:49:20+00:00

    Hi Joe, Bitdefender has it's own defragger in the tuneup section so you may want to try that first. 

    John

    Hello, unfortunately I have Bitdefender Internet Security and not Total Security. I never thought I would need their defrag. Maybe I would need to try a 3rd party defrag program like AVG PC Tune Up?

    And should I try the other steps provided in this topic?

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  4. Anonymous
    2014-01-25T20:08:21+00:00

    Just try the 3rd party one like defraggler. I've found in the past that these PC Tuneup programs cans cause more problems than they are worth. You may find that once you defrag your drive with the 3rd party one that the Microsoft defrag program may work again like mine did.

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  5. Anonymous
    2014-02-10T20:22:03+00:00

    I found a solution that worked for me here:

    Strange Defrag error 0x80070057

    http://social.technet.microsoft.com/Forums/en-US/6d782ade-f4de-43bf-8cea-647828b35757/strange-defrag-error-0x80070057?forum=winserverfiles

    Open an Administrator command prompt and make use of fsutil:

    fsutil usn deletejournal /D <volume pathname>

    fsutil usn createjournal m=<max-value> a=<alloc-delta> <volume pathname>

    Eg :

    fsutil usn deletejournal /D C:

    fsutil usn createjournal m=1000 a=100 C:

    After using these commands I was able to defragment C: without an error showing up in the event viewer. I'm not sure if this is a permanent or temporary fix, and someone mentioned in that thread that it didn't work with a server so YMMV.

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