Cannot defrag my computer since installing Windows 8.1?

Anonymous
2013-10-31T17:03:57+00:00

Norton 360 says I need to optimize my C drive.

When I try  - It does not complete the process.

Remains 12% fragmented.

Any suggestions on how to fix this.

Worked fine initially when Windows 8.1 and Norton 360 was installed.

Has been a problem for about a week.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-12-11T06:16:57+00:00

    It is strange that the even the Analysis fails to work.  This is what I see when I run it in an Elevated Command Prompt.

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  2. Anonymous
    2013-12-11T08:09:50+00:00

    Obviously this is an issue that affects many. Does Microsoft acknowledges it as such? Do they work at it? or are we left alone (again)?

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  3. Anonymous
    2013-12-11T19:57:42+00:00

    Have you thought about involving Microsoft officially by escalating the problem via their support offerings.  If your machine came preinstalled maybe the OEM Support can help too?

    E-mail Microsoft Customer Service

    https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539

    Microsoft Support: Contact Us

    http://support.microsoft.com/contactus/?ws=support#tab0

    Microsoft: Phone Numbers for Microsoft Technical Support

    http://support.microsoft.com/kb/319726/en-us  

    Global Customer Service phone numbers

    http://support.microsoft.com/gp/customer-service-phone-numbers/en-au

    Windows 8.1 Defrag the parameter is incorrect 0x80070057

    http://www.eightforums.com/performance-maintenance/34312-windows-8-1-defrag-parameter-incorrect-0x80070057.html

    How to Use "Optimize Drives" to Defrag HDD and TRIM SSD in Windows 8 and 8.1

    http://www.eightforums.com/tutorials/8615-optimize-drives-defrag-hdd-trim-ssd-windows-8-a.html

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  4. Anonymous
    2013-12-12T07:04:16+00:00

    I have submitted the following to Microsoft support:

    "I run Windows 8.1 on both my main PC and my laptop. The issue I am facing is with my main PC. Since the online update to 8.1 from Windows 8, I cannot defrag my main disk (c:). Windows is reporting it at 16% fragmentation and growing. When I run the defragmentation utility, it goes through pass 1 and suddenly stops reporting again the same fragmentation. If I run defrag from the elevated command prompt, the process stops reporting "The parameter is incorrect (0x80070057).

    I have run chkdsk and sfc utilities but no luck. There is plenty of free space on my disk (more than 50%).

    The issue seems to concern many users - see related discussion in http://answers.microsoft.com/en-us/windows/forum/windows8\_1-performance/cannot-defrag-my-computer-since-installing-windows/d5440a3e-8b3b-4b46-9f48-58d361f27bb3

    Please give us a solution."

    When I receive a reply I will post back to this thread!

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  5. Anonymous
    2013-12-12T19:11:44+00:00

    What about creating a System Restore point and then running the Disk Cleanup program and checking all the available boxes but more so checking the "More Options" Tab and removing all the old System Restore points except for the last created restore point.

    After that see if Defrag will run.

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