Windows store not working surface rt

Anonymous
2014-02-02T04:08:08+00:00

I can open the store.  When I first open it after a reboot I see it saying Disney Match installing.  Must be something my kid tried to install.  Then it kicks back to start screen.  When I open again.  I cannot click on anything. The store seems to lock.  Not everything loads.  The trending and new and rising columns are there but none of the graphics load.  When I go to settings it says that settings can not be loaded at this time.

If I log in under another user that is set up on this surface the store works fine.

Basically, under the main user the Store does not work.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-04-24T10:08:44+00:00

I have a fix!!!!! (for Windows Store not loading, just spinning with no end in sight)

I saw how making a new account would make the store work, and sometimes one account on a PC would work and another one wont. Thats because the Cache to the store is corrupted. Its a very easy fix, although you will need a little knowhow. 

  1. First thing you're going to need to restart your machine so none of the files are in use, when Windows restarts don't open the store!!!
  2. search in the charms bar for: Folder Options click it and in the second tab in folder options (view tab) click "show hidden files, folders, and drives"
  3. After you can see the hidden files open the file explorer go to your C:\ 

navigate to this folder c:\users(your name)\AppData\Local\Packages\WinStore_(a bunch of letters)\LocalState\Cache\

  1. now I would say delete everything in this folder but just to be safe make a new folder on the desktop and move EVERYTHING there, should be a bunch of numbered folders starting with 0 and a file called cachemetadata.dat MOVE OR DELETE IT ALL!!! now try and open the store again, the store should make fresh files and now open (after a little time wait a few seconds)

it worked for me on BOTH of my machines and I REALLY need to hear back from you guys if this works. If it does work than I/we can contact Microsoft to make a fix that will delete this folders contents and help thousands...

I know just from searching I have found DOZENS of web pages that people are screaming for a fix for this... and me being one guy that it happened on not one, but TWO machines it was something that needed attention... all it took was 2 hours of poking and moving files to find, I have not a clue what Microsoft is doing and why they couldn't have found this... (if it works for you ;)

my name is Dustin I do computer repairs out of my home in Adams MA I love computers, it's my hobby and (trying) to make it my full time job... let me know if I can help you any more!

Dustin Stone

******@live.com

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  1. Anonymous
    2014-04-23T21:48:51+00:00

    Don't you think your ideas are a little too technical for the average user?  I appreciate your attempts at a solution but I think MS tech support should be stepping up and actually helping to find a solution.  Instead it is just one big circle jerk.  Diane is no closer to a solution than when I opened this thread months ago.  They even keep proposing them same solutions that they were told did not work months ago.

    I m not sure what I am going to do if it happens to the refurb unit they sent me as a replacement.  MS should not be wondering why the Surface is not selling like they hoped it would.  When it works it is the best tablet on the market I have seen so far, but this Store not working issue is a huge game breaker and their tech support for Surface doesn't just suck, it is laughable.

    Microsoft are you listening?  Are you going to even attempt to resolve this issue?

    Damn, I really hate the android interface, but if I have another issue like this I will have no choice.  I commend Diane on here patience.  I had none and had them replace my surface.

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  2. Anonymous
    2014-04-23T20:29:17+00:00

                  I wonder if this is a problem on non MS, Windows tablets.  I would really hate to have to start using an Android device.

    Get an Ipad mate. Apple are clever enough to work out if the store doesn't work they cant take more money off you. They also seem to be the only company I know who are happy to sell you something that breaks and expect you to fix it yourself.

    PS. I just got through to a live chat via the Microsoft support page. Sierra was unable to help and directed me to another page with a phone number on.

    When I asked her what sort of support she was offering, as she was unable to help, she cut me off.

    Its laughable.

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  3. Anonymous
    2014-04-23T17:07:21+00:00

    Hi Robert, thanks, but those didn't work for me. I tried them again today, to no avail.

    Note that both bloggers exasperatedly complain that "doesn't work" doesn't help clarify the symptoms.  Unfortunately, I don't know what the proper diagnostics would be to try to understand the symptoms better.  My approach would be to run ProcMon to try to learn about and correlate whatever diagnostics are being created.  If you have another account which is working you could further trace it with ProcMon and then have two traces to compare for their essential differences.

    Oh.  W8 RT?  No ProcMon for it.  So less ability to correlate and supplement diagnostics that way.  Nevertheless you can still gather diagnostics the old way, before there was ProcMon, using  dir/a/s  if necessary.   However, using File Explorer to search with  DateModified:Today (for example) and then sorting by Date Modified might be an improvement on that technique.  Note that the files you would want to know about would not be indexed and would have attributes which would make them normally not shown, so you would have to try to ensure that File Explorer could be showing you everything that was there, not just what it would normally be set up to show.  Then perhaps instead of either of those approaches we should be using a Powershell pipeline to solve some of the usability problems associated with the dir approach and hopefully be a faster and more complete search than the GUI one?  I may have a go at figuring out what that would look like.  I think it would be useful.

    Good luck

    Robert

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  4. Anonymous
    2014-04-23T16:53:17+00:00

    Hi Robert, thanks, but those didn't work for me. I tried them again today, to no avail.

    Not surprised.  I am amazed how unwilling MS is in resolving this issue.

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