Windows store not working surface rt

Anonymous
2014-02-02T04:08:08+00:00

I can open the store.  When I first open it after a reboot I see it saying Disney Match installing.  Must be something my kid tried to install.  Then it kicks back to start screen.  When I open again.  I cannot click on anything. The store seems to lock.  Not everything loads.  The trending and new and rising columns are there but none of the graphics load.  When I go to settings it says that settings can not be loaded at this time.

If I log in under another user that is set up on this surface the store works fine.

Basically, under the main user the Store does not work.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-04-24T10:08:44+00:00

I have a fix!!!!! (for Windows Store not loading, just spinning with no end in sight)

I saw how making a new account would make the store work, and sometimes one account on a PC would work and another one wont. Thats because the Cache to the store is corrupted. Its a very easy fix, although you will need a little knowhow. 

  1. First thing you're going to need to restart your machine so none of the files are in use, when Windows restarts don't open the store!!!
  2. search in the charms bar for: Folder Options click it and in the second tab in folder options (view tab) click "show hidden files, folders, and drives"
  3. After you can see the hidden files open the file explorer go to your C:\ 

navigate to this folder c:\users(your name)\AppData\Local\Packages\WinStore_(a bunch of letters)\LocalState\Cache\

  1. now I would say delete everything in this folder but just to be safe make a new folder on the desktop and move EVERYTHING there, should be a bunch of numbered folders starting with 0 and a file called cachemetadata.dat MOVE OR DELETE IT ALL!!! now try and open the store again, the store should make fresh files and now open (after a little time wait a few seconds)

it worked for me on BOTH of my machines and I REALLY need to hear back from you guys if this works. If it does work than I/we can contact Microsoft to make a fix that will delete this folders contents and help thousands...

I know just from searching I have found DOZENS of web pages that people are screaming for a fix for this... and me being one guy that it happened on not one, but TWO machines it was something that needed attention... all it took was 2 hours of poking and moving files to find, I have not a clue what Microsoft is doing and why they couldn't have found this... (if it works for you ;)

my name is Dustin I do computer repairs out of my home in Adams MA I love computers, it's my hobby and (trying) to make it my full time job... let me know if I can help you any more!

Dustin Stone

******@live.com

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  1. Anonymous
    2014-03-18T14:55:02+00:00

    I spent another day refreshing Windows and setting everything up again. So far I got the Store to work again. Really hope this issue won't reoccur in future ...

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  2. Anonymous
    2014-03-17T07:58:49+00:00

    Hi Mark,

    You can contact the Germany Customer Service.

    Global Customer Service phone numbers.

    http://support.microsoft.com/gp/customer-service-phone-numbers/en-gb?wa=wsignin1.0

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  3. Anonymous
    2014-03-16T16:49:48+00:00

    Hi Ganesh,

    meanwhile I spent my whole weekend in this issue ... ;/

    Being desperate, I even tried opening Store with both SmartScreen and Windows Defender disabled (while second is a little tricky to achieve) - without success.

    Please consider, on my Surface 2 RT *I need a working Windows Store for my main account.*Further explanation shouldn't be necessary: a Surface 2 RT without Windows Store and proper app-syncing is nearly useless.

    Hard to believe, but if there's no solution to get the Windows Store working on Surface 2 RT with Win 8.1 and latest Windows updates installed, please provide a support contact able to handle a replace of my Surface 2 in Germany.

    Any qualified help would be highly appreciated, thanks in advance!

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  4. Anonymous
    2014-03-16T14:59:46+00:00

    Hi Ganesh,

    thank you for the reply.

    Only my Surface 2 Win 8.1 RT is affected, and just since a few days, respectively since the latest Windows updates. *Another user account is present on that Surface, for her the Store still works.*On all my additional various Win 8.1 x64 PC with latest Windows updates the Store works as it should.

    Please consider, on my Surface 2 RT I need a working Windows Store for my main account.

    Since it always worked, I'd guess it's caused by the latest Windows updates. Obviously, that guess isn't fallacious:

    http://www.windows8core.com/windows-store-doesnt-open-on-surface-with-windows-rt-possible-solution/

    I tried everything discussed:

    Further explanation shouldn't be necessary: a Surface 2 RT without Windows Store and proper app-syncing is nearly useless.

    Any qualified help would be highly appreciated, thanks in advance!

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