Windows store not working surface rt

Anonymous
2014-02-02T04:08:08+00:00

I can open the store.  When I first open it after a reboot I see it saying Disney Match installing.  Must be something my kid tried to install.  Then it kicks back to start screen.  When I open again.  I cannot click on anything. The store seems to lock.  Not everything loads.  The trending and new and rising columns are there but none of the graphics load.  When I go to settings it says that settings can not be loaded at this time.

If I log in under another user that is set up on this surface the store works fine.

Basically, under the main user the Store does not work.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-04-24T10:08:44+00:00

I have a fix!!!!! (for Windows Store not loading, just spinning with no end in sight)

I saw how making a new account would make the store work, and sometimes one account on a PC would work and another one wont. Thats because the Cache to the store is corrupted. Its a very easy fix, although you will need a little knowhow. 

  1. First thing you're going to need to restart your machine so none of the files are in use, when Windows restarts don't open the store!!!
  2. search in the charms bar for: Folder Options click it and in the second tab in folder options (view tab) click "show hidden files, folders, and drives"
  3. After you can see the hidden files open the file explorer go to your C:\ 

navigate to this folder c:\users(your name)\AppData\Local\Packages\WinStore_(a bunch of letters)\LocalState\Cache\

  1. now I would say delete everything in this folder but just to be safe make a new folder on the desktop and move EVERYTHING there, should be a bunch of numbered folders starting with 0 and a file called cachemetadata.dat MOVE OR DELETE IT ALL!!! now try and open the store again, the store should make fresh files and now open (after a little time wait a few seconds)

it worked for me on BOTH of my machines and I REALLY need to hear back from you guys if this works. If it does work than I/we can contact Microsoft to make a fix that will delete this folders contents and help thousands...

I know just from searching I have found DOZENS of web pages that people are screaming for a fix for this... and me being one guy that it happened on not one, but TWO machines it was something that needed attention... all it took was 2 hours of poking and moving files to find, I have not a clue what Microsoft is doing and why they couldn't have found this... (if it works for you ;)

my name is Dustin I do computer repairs out of my home in Adams MA I love computers, it's my hobby and (trying) to make it my full time job... let me know if I can help you any more!

Dustin Stone

******@live.com

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  1. Anonymous
    2014-04-23T23:13:08+00:00

    MS should just shut the door on Surface if they are going to be this pitiful in their support.

    Good luck resolving it.  Only way I know to resolve it is to have them send you a new(sorry it won't be new, they will send you a refurb) Surface.

    Ban news, I don't have the problem with a Surface, it's my desk top PC that has the fault so its a Windows problem.

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  2. Anonymous
    2014-04-23T22:33:14+00:00

    BFuentes and anyone else who wants a quasi-solution, what has worked for me is creating a new user profile and just transferring my files over to that profile. It's time consuming and not a perfect workaround as not everything carries over and there is some set up that I had to redo. I really would never want to go through this again and I am concerned that the store will become inaccessible on my new user profile.  Microsoft really should figure this out and offer a fix.

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  3. Anonymous
    2014-04-23T22:24:03+00:00

    Yeah the live chat is ridiculous. They couldn't help, then gave me a phone number that connected to a billing department.  Total waste of time.

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  4. Anonymous
    2014-04-23T21:54:19+00:00

    Oh yeah.  I started with the live chat.  The live chat isn't even technical support, not sure what it's purpose is.  I was given a phone # and was told they would have the info I gave during chat.  Well after being transferred 3 times I got some yahoo that I had to start all over with.  He had used to be an Xbox tech guy and now he was working surface and had no clue what he was doing.  First he told me we needed to try to uninstall the store,  I politely told him it was impossible.  After wasting 15 mins of my time he found out I was correct.  The idiot wouldn't shut up long enough to understand the problem. 1 1/2 later we had gotten nowhere and he told me that NO ONE had ever reported this problem before.

    MS should just shut the door on Surface if they are going to be this pitiful in their support.

    Good luck resolving it.  Only way I know to resolve it is to have them send you a new(sorry it won't be new, they will send you a refurb) Surface.

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