Windows store not working surface rt

Anonymous
2014-02-02T04:08:08+00:00

I can open the store.  When I first open it after a reboot I see it saying Disney Match installing.  Must be something my kid tried to install.  Then it kicks back to start screen.  When I open again.  I cannot click on anything. The store seems to lock.  Not everything loads.  The trending and new and rising columns are there but none of the graphics load.  When I go to settings it says that settings can not be loaded at this time.

If I log in under another user that is set up on this surface the store works fine.

Basically, under the main user the Store does not work.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-04-24T10:08:44+00:00

I have a fix!!!!! (for Windows Store not loading, just spinning with no end in sight)

I saw how making a new account would make the store work, and sometimes one account on a PC would work and another one wont. Thats because the Cache to the store is corrupted. Its a very easy fix, although you will need a little knowhow. 

  1. First thing you're going to need to restart your machine so none of the files are in use, when Windows restarts don't open the store!!!
  2. search in the charms bar for: Folder Options click it and in the second tab in folder options (view tab) click "show hidden files, folders, and drives"
  3. After you can see the hidden files open the file explorer go to your C:\ 

navigate to this folder c:\users(your name)\AppData\Local\Packages\WinStore_(a bunch of letters)\LocalState\Cache\

  1. now I would say delete everything in this folder but just to be safe make a new folder on the desktop and move EVERYTHING there, should be a bunch of numbered folders starting with 0 and a file called cachemetadata.dat MOVE OR DELETE IT ALL!!! now try and open the store again, the store should make fresh files and now open (after a little time wait a few seconds)

it worked for me on BOTH of my machines and I REALLY need to hear back from you guys if this works. If it does work than I/we can contact Microsoft to make a fix that will delete this folders contents and help thousands...

I know just from searching I have found DOZENS of web pages that people are screaming for a fix for this... and me being one guy that it happened on not one, but TWO machines it was something that needed attention... all it took was 2 hours of poking and moving files to find, I have not a clue what Microsoft is doing and why they couldn't have found this... (if it works for you ;)

my name is Dustin I do computer repairs out of my home in Adams MA I love computers, it's my hobby and (trying) to make it my full time job... let me know if I can help you any more!

Dustin Stone

******@live.com

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  1. Anonymous
    2014-04-24T18:45:36+00:00

    I don't own a surface.... this happened ON TWO PCs (one of which came with windows 8) so its a Windows 8.1 problem... I've been on all the sites I can find to post this... the official Microsoft page has a link for this problem they give the few things they posted here and the last being to restore your computer... who wants to do that? sure everything can be backed up, but its a pain in the ****, I get paid to do that, people do not want to reinstall all their old programs... also a lot of the free programs that came with your PC will not reinstall if you restore your PC, like the free version of Office 2013 and if you didn't save your key card you lost it.... Super simple fix, for a simple problem but MS couldnt be bothered... I wrote them, but I'm sure it will fall on deaf ears...

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  2. Anonymous
    2014-04-24T18:39:00+00:00

    Dustin,

    You did something that the vast resources of Microsoft seemed incapable of doing.  MS felt it was easier to replace my Surface than to actually figure out the problem.  I am sure Diane is thrilled she has been dealing with this for a long time.

    Surface seems to be a non priority for MS.  I think that is a mistake because Win8 and RT tablets are the best on the market. They are much more capable than IOS or Android tablets.  Alas, if MS does not deign to even support the products, what does it say for the viability of the platform.

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  3. Anonymous
    2014-04-24T17:01:20+00:00

    This is great... I'm gonna post it on the other forms and write Microsoft they can make a simple program to delete the contents of that folder and help many... I'm not a super pro, but as soon as I heard that one account would work and the others won't I knew that it must be something local in the app folder... if they just took the time to LISTEN to what people are saying then they would have found this... I think they think that the reset function does this but it doesnt... If any of you have another form please link it here... this is something we need to spread its super easy and shouldn't be an issue... also save these steps cuz if microsoft ever decides to change things with the store again, it can happen again... I think it had something to do with the update and the store working in the background. 

    Dustin

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  4. Anonymous
    2014-04-24T16:11:00+00:00

    Dustin, this worked for me!! Thank you so much!! Brilliant solution!!

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