Web camera not detected, imaging devices missing in device manager and webcam not working

Anonymous
2014-09-16T14:48:31+00:00

*Original Title: imaging devices missing in device manager and webcam not working

imaging devices missing in device manager and webcam not working  HI,      Iam using DELL INSPIRON 15R 5520, windows 8.1 64 bit.      Last day when i clicked on the camera tile it said 'to get started, connect a camera' and i found out that none of my apps and desktop applications could     use the webcam.Each time i get an error massage saying camera not detected.My webcam used to work perfectly till then.          And the 'imaging devices' entry is missing in device manager.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-09-17T10:21:35+00:00

Hello Prudhvi,

Thank you for posting your query in Microsoft Community.

Sorry to know you are facing inconvenience with the web camera not working on the computer. I can understand how frustrating it could be when computer and connected devices don't work as expected.

This issue could be because of the driver for the device is corrupt or needs to be updates.

Please help me with the following information:

  1. What is the make and model of the web camera?
  2. Have you made any recent changes to the computer prior to this issue?
  3. Do you get any error code, if so what is the exact error code?

4. Do you see a yellow exclamation mark in device manager for camera device in device manager?

5. Is the web cam integrated with computer or are you using an external web cam?

6. If you are using external webcam, what is the make and model of the webcam?

Method 1: Try running the Hardware and devices troubleshooter by following steps below:

1. Press “Windows Key + R”, type Control Panel.

2. Then type “Troubleshooter” in the Search box and hit enter.

  1. Select “Hardware and Sound” from the Troubleshooter Window.
  2. Select “Hardware and Devices”.

Camera app and webcams help

Refer (If you have problems with your webcam)

http://windows.microsoft.com/en-us/windows-8/camera-app-faq

If you are using a internal webcam, run the Diagnostics for Webcam Issues

Webcam Diagnostics

http://en.community.dell.com/support-forums/laptop/w/laptop/3557.webcam-diagnostics

Also refer to the article:

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

http://www.dell.com/support/Article/us/en/04/SLN85507/EN#Troubleshooting-Webcam-Issues

Method 2:

Step 1: I suggest you to visit the computer manufacturer website and install the latest webcam drivers.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5520/drivers

Steps 2: If webcam drivers are not available for Windows 8.1, you can install download Windows 7 driver and install it in compatibility mode. Refer to the help link to install the drivers in compatibility mode.

http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows

Hope this information helps, please reply with the status of the issue and the required information for any further assistance.

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  1. Anonymous
    2016-09-18T01:45:51+00:00

    I've tried the above steps, nothing works. I was able to get the Imaging Devices to appear by clicking View>Show Hidden Devices. Under Imaging Devices, there is BisonCam, NB Pro. I double click on it and in the Device Status box it reads "Currently, this hardware device is not connected to the computer. (Code 45)"

    It is a built-in webcam so there is nothing to unplug or plug in... I have tried running the hardware troubleshooter but nothing works. This is a brand new laptop not even a month old so I find it unlikely that it is broken. I haven't dropped the laptop or anything and it worked perfectly fine yesterday.

    I've tried reinstalling drivers but that didn't work either. Any other ideas would be appreciated.

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  2. Anonymous
    2016-09-18T22:44:20+00:00

    Hi,

    The problem was on my Nextbook tablet and it is now gone and has been replaced with one that is working just fine. Thank you so much for your concern.

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  3. Anonymous
    2016-09-18T22:44:49+00:00

    Hi,

    The problem was on my Nextbook tablet and it is now gone and has been replaced with one that is working just fine. Thank you so much for your concern.

    Was this answer helpful?

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  4. Anonymous
    2016-09-18T22:45:07+00:00

    Hi,

    The problem was on my Nextbook tablet and it is now gone and has been replaced with one that is working just fine. Thank you so much for your concern.

    Was this answer helpful?

    0 comments