Web camera not detected, imaging devices missing in device manager and webcam not working

Anonymous
2014-09-16T14:48:31+00:00

*Original Title: imaging devices missing in device manager and webcam not working

imaging devices missing in device manager and webcam not working  HI,      Iam using DELL INSPIRON 15R 5520, windows 8.1 64 bit.      Last day when i clicked on the camera tile it said 'to get started, connect a camera' and i found out that none of my apps and desktop applications could     use the webcam.Each time i get an error massage saying camera not detected.My webcam used to work perfectly till then.          And the 'imaging devices' entry is missing in device manager.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-09-17T10:21:35+00:00

Hello Prudhvi,

Thank you for posting your query in Microsoft Community.

Sorry to know you are facing inconvenience with the web camera not working on the computer. I can understand how frustrating it could be when computer and connected devices don't work as expected.

This issue could be because of the driver for the device is corrupt or needs to be updates.

Please help me with the following information:

  1. What is the make and model of the web camera?
  2. Have you made any recent changes to the computer prior to this issue?
  3. Do you get any error code, if so what is the exact error code?

4. Do you see a yellow exclamation mark in device manager for camera device in device manager?

5. Is the web cam integrated with computer or are you using an external web cam?

6. If you are using external webcam, what is the make and model of the webcam?

Method 1: Try running the Hardware and devices troubleshooter by following steps below:

1. Press “Windows Key + R”, type Control Panel.

2. Then type “Troubleshooter” in the Search box and hit enter.

  1. Select “Hardware and Sound” from the Troubleshooter Window.
  2. Select “Hardware and Devices”.

Camera app and webcams help

Refer (If you have problems with your webcam)

http://windows.microsoft.com/en-us/windows-8/camera-app-faq

If you are using a internal webcam, run the Diagnostics for Webcam Issues

Webcam Diagnostics

http://en.community.dell.com/support-forums/laptop/w/laptop/3557.webcam-diagnostics

Also refer to the article:

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

http://www.dell.com/support/Article/us/en/04/SLN85507/EN#Troubleshooting-Webcam-Issues

Method 2:

Step 1: I suggest you to visit the computer manufacturer website and install the latest webcam drivers.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5520/drivers

Steps 2: If webcam drivers are not available for Windows 8.1, you can install download Windows 7 driver and install it in compatibility mode. Refer to the help link to install the drivers in compatibility mode.

http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows

Hope this information helps, please reply with the status of the issue and the required information for any further assistance.

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  1. Anonymous
    2015-02-07T18:15:41+00:00

    my dell driver are up to date .  when i uninstall imaging devise from device property and restart my system as u mentioned earlier but my imagining device driver does not install automatically  and still there is a problem "To get started, Connect a camera" .

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  2. Anonymous
    2015-02-17T06:17:05+00:00

    Hi Hsussain Sherwani,

    To get better clarification on this please answer the questions below.

    1. Is it an integrated web cam or external web cam that you connect through USB?

    2. After you uninstall imaging device driver, do you see any unknown hardware listed in device manager?

    3. After uninstallation have you re-installed Dell webcam driver and Dell webcam central software?

    4. What is the model of Dell computer that you use?

    You may try the suggestion below and check if it helps.

    Go to Windows Update and check for the update for your webcam in important or optional updates. If it is listed try to install and check if it works.

    You can refer the link below to install Windows updates.

    http://support.microsoft.com/kb/2777982

    You can also refer to the link below to install the Windows 8.1 Update for OEMs.

    https://technet.microsoft.com/en-us/library/dn622020.aspx

    Hope this helps. If you need further assistance, please post back. We will be glad to help you.

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  3. Anonymous
    2015-03-17T01:50:51+00:00

    I'm having webcam issues. I have an integrated webcam for the Dell 

    Inspiron 15 (3521, Late 2012)

    It used to work, but since updating to Windows 8.1, it doesn't work. I don't know which driver to install, since it says I have all of them. The BIGGEST issue is that the group Imaging devices is NOT there in the list of devices at all, so I can't even right click on it to try to update it that way. I have gone through the list of video drivers on the Dell site, but none of them seem to be what I need for the webcam.

    Intel HD Graphics 4000 Driver

    AMD Radeon HD 7670M/8730M Driver

    AMD Radeon HD 7670M/8730M Driver

    When I tried to install them, one of them gave me an error, another said I had a newer version already install. I just closed out of the other one.

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  4. Anonymous
    2015-03-22T10:10:24+00:00

    Hello,

    Thank you for keeping us updated on the status of the issue and apology for the delayed response.

    I would suggest you to run the Hardware and devices troubleshooter by following steps below:

    a) Press Windows key + W on your keyboard.

    b) Type Troubleshooting and click Troubleshooting.

    c) Click on View All.

    d) Click on Hardware and Devices Troubleshooter.

    e) Click on Next button to run the troubleshooter.

    Hope this information helps.

    Please reply with the troubleshooter report, in order to help you fix the issue.

    Thank you

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