Web camera not detected, imaging devices missing in device manager and webcam not working

Anonymous
2014-09-16T14:48:31+00:00

*Original Title: imaging devices missing in device manager and webcam not working

imaging devices missing in device manager and webcam not working  HI,      Iam using DELL INSPIRON 15R 5520, windows 8.1 64 bit.      Last day when i clicked on the camera tile it said 'to get started, connect a camera' and i found out that none of my apps and desktop applications could     use the webcam.Each time i get an error massage saying camera not detected.My webcam used to work perfectly till then.          And the 'imaging devices' entry is missing in device manager.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-09-17T10:21:35+00:00

Hello Prudhvi,

Thank you for posting your query in Microsoft Community.

Sorry to know you are facing inconvenience with the web camera not working on the computer. I can understand how frustrating it could be when computer and connected devices don't work as expected.

This issue could be because of the driver for the device is corrupt or needs to be updates.

Please help me with the following information:

  1. What is the make and model of the web camera?
  2. Have you made any recent changes to the computer prior to this issue?
  3. Do you get any error code, if so what is the exact error code?

4. Do you see a yellow exclamation mark in device manager for camera device in device manager?

5. Is the web cam integrated with computer or are you using an external web cam?

6. If you are using external webcam, what is the make and model of the webcam?

Method 1: Try running the Hardware and devices troubleshooter by following steps below:

1. Press “Windows Key + R”, type Control Panel.

2. Then type “Troubleshooter” in the Search box and hit enter.

  1. Select “Hardware and Sound” from the Troubleshooter Window.
  2. Select “Hardware and Devices”.

Camera app and webcams help

Refer (If you have problems with your webcam)

http://windows.microsoft.com/en-us/windows-8/camera-app-faq

If you are using a internal webcam, run the Diagnostics for Webcam Issues

Webcam Diagnostics

http://en.community.dell.com/support-forums/laptop/w/laptop/3557.webcam-diagnostics

Also refer to the article:

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

http://www.dell.com/support/Article/us/en/04/SLN85507/EN#Troubleshooting-Webcam-Issues

Method 2:

Step 1: I suggest you to visit the computer manufacturer website and install the latest webcam drivers.

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15r-5520/drivers

Steps 2: If webcam drivers are not available for Windows 8.1, you can install download Windows 7 driver and install it in compatibility mode. Refer to the help link to install the drivers in compatibility mode.

http://windows.microsoft.com/en-IN/windows-8/older-programs-compatible-version-windows

Hope this information helps, please reply with the status of the issue and the required information for any further assistance.

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  1. Anonymous
    2014-09-17T10:55:59+00:00

    Hi,

    Could you make sure the latest drivers available from Dell are installed for your operating system completely?

    Driver Download direct click here

    If you install all the driver, the imaging devices issue will clear.

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  2. Anonymous
    2014-11-24T21:53:59+00:00

    I'm having the exact same problem! There are no "Imaging Device" drivers listed on your download link or anywhere else for that matter! Dell support walked me through updating ALL drivers which did nothing. Also did a system restore. Still no webcam!

    Any other suggestions?

    Ed

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  3. Anonymous
    2014-11-24T21:56:24+00:00

    I have the exact same problem on the same computer. None of your suggestions above worked. Spent hours restoring all drivers and using a restore point. Still no "imaging devices" in device manager. Still no webcam! Also, there are no "imaging device" drivers even listed on the Dell support sites! Please suggest something else?

    Ed

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  4. Anonymous
    2014-11-25T07:45:23+00:00

    Hi Prudhvi,

    Thank you for posting your query in Microsoft community.

    I am sorry to know that you are facing issues with Webcam on your computer not detected.

    I suggest you to refer to the suggestion Posted by Dell-Rajesh R on  7 Jan 2013 12:39 AMfrom the following links and check if it helps.

    http://en.community.dell.com/support-forums/laptop/f/3519/t/19484709

    Also refer to the following article and check if it helps.

    Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

    http://www.dell.com/support/article/us/en/19/266612?c=us&s=dhs&cs=&l=en

    Hope this information helps, please reply for further assistance, we will be happy to assist.

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