Windows Update Error 8024402C

Anonymous
2013-10-15T22:14:14+00:00

please help. I have a windows 8 computer I purchased in April 2013 ,there is a problem with checking for windows updates. error coded 8024402C. I have tried the trouble shooter and despite it saying the problem is fixed I still cannot get updates.  I also get a message that I have never tried to get an update.

Moved from feedback

Original title: problems with Windows Update

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-16T10:52:21+00:00

Hi,

Error code 8024402C: This error might be caused by a program running on your computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs and proxy servers.

If you have any of these programs running, you might need to turn them off while downloading and installing updates. I would recommend you to turn them back on after updating your computer.

Method 1: Temporarily disable the Security software and see if the issue persists.

a: Press Windows logo + Q to open the search box.

b: Now click Settings and then type Action center, hit enter.

c: Click the Chevron next to security.

d: Turn off the Anti-virus installed on the computer.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:Perform steps mentioned below and see if it helps.

a: On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.

b: Tap or click cmd in the search results.

c: At the command prompt, type the following commands, and press Enter after each command:

net start bits

net start wuauserv

Please reply if you have any questions.

Was this answer helpful?

500+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-10-17T10:45:47+00:00

Hi,

If the computer is connected directly to the Internet or to a home network (and never connected to a network at work), you might need to set Internet Explorer to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow these steps:

a: Open Internet Explorer

b: Click the Tools button, click Internet Options, click theConnections tab, and then click LAN settings.

b: Under Automatic configuration, select the Automatically detect settings check box, and then click OK.

Please reply if you have any questions.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

65 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-05-04T00:32:20+00:00

    I am encountering the same error message when attempting to update, and as I tried following the steps you provided, no option appears for me to turn off the Anti-virus installed on my computer. I wonder if this may have to do with my account not being an administrator, but when I check on account settings, I am an administrator. Where should I go from here?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-04-08T12:39:26+00:00

    Hi, "net start bits" gives error "5".

    "net start wuauserv" starts the required service but error 8024402c persists.

    Error code 8024402C: This error might be caused by a program running on your computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs and proxy servers.

    If you have any of these programs running, you might need to turn them off while downloading and installing updates. I would recommend you to turn them back on after updating your computer.

    Method 1: Temporarily disable the Security software and see if the issue persists.

    a: Press Windows logo + Q to open the search box.

    b: Now click Settings and then type Action center, hit enter.

    c: Click the Chevron next to security.

    d: Turn off the Anti-virus installed on the computer.

    Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Method 2:Perform steps mentioned below and see if it helps.

    a: On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.

    b: Tap or click cmd in the search results.

    c: At the command prompt, type the following commands, and press Enter after each command:

    net start bits

    net start wuauserv

    Please reply if you have any questions.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-03-28T20:29:45+00:00

    I solve this problem by using IPv4 set back to "obtain dns server addres automatically" . previously I was using IPv4 DNS 8.8.8.8 and 8.8.4.4

    Was this answer helpful?

    0 comments