Windows Update Error 8024402C

Anonymous
2013-10-15T22:14:14+00:00

please help. I have a windows 8 computer I purchased in April 2013 ,there is a problem with checking for windows updates. error coded 8024402C. I have tried the trouble shooter and despite it saying the problem is fixed I still cannot get updates.  I also get a message that I have never tried to get an update.

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Original title: problems with Windows Update

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-10-16T10:52:21+00:00

Hi,

Error code 8024402C: This error might be caused by a program running on your computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs and proxy servers.

If you have any of these programs running, you might need to turn them off while downloading and installing updates. I would recommend you to turn them back on after updating your computer.

Method 1: Temporarily disable the Security software and see if the issue persists.

a: Press Windows logo + Q to open the search box.

b: Now click Settings and then type Action center, hit enter.

c: Click the Chevron next to security.

d: Turn off the Anti-virus installed on the computer.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:Perform steps mentioned below and see if it helps.

a: On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.

b: Tap or click cmd in the search results.

c: At the command prompt, type the following commands, and press Enter after each command:

net start bits

net start wuauserv

Please reply if you have any questions.

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Anonymous
2013-10-17T10:45:47+00:00

Hi,

If the computer is connected directly to the Internet or to a home network (and never connected to a network at work), you might need to set Internet Explorer to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow these steps:

a: Open Internet Explorer

b: Click the Tools button, click Internet Options, click theConnections tab, and then click LAN settings.

b: Under Automatic configuration, select the Automatically detect settings check box, and then click OK.

Please reply if you have any questions.

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  1. Anonymous
    2015-12-22T09:44:07+00:00

    Turn off your Firewall and Antivirus software Windows 10 is available as an update for your current OS, so you better check if a security program installed on your PC is preventing Windows Update Services (SVCHOST) from accessing the Internet. Temporarily disable your firewall, anti-spyware and antivirus software, and then proceed with the download. Open your antivirus settings and disable real-time protection. As for the firewall, go to the Control Panel > Windows Firewall Turn Windows Firewall on or offand then selectTurn off Windows Firewall: 

    To restore the update process: click on the Get Windows 10 taskbar icon > View download progress: 

    Windows Update will try to connect to Microsoft server: 

    In most cases the firewall and antivirus software are the culprits. The download of Windows 10 should resume normally once they are disabled: 

    NB: Turning off your firewall and antivirus software will make your computer vulnerable to infections or hacking attempts, so it's better to limit your online activities during this period of time.

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  2. Anonymous
    2015-08-08T06:05:49+00:00

    Dear Jayant

    I have found that changing DNS serving settings to Google`s Server does not work on any OS be it Window 8.1 or Win 10.  If you have correctly filled in DNS server settings of your internet service  provider this particular update error does not occur.  All those who face Windows Update  error 8024402C may please check that their DNS server settings are the same which their ISPs have initially provided.

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  3. Anonymous
    2015-08-07T16:59:57+00:00

    Glad to know that your problem is solved!! :)

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