Windows Update Error 8024402C

Anonymous
2013-10-15T22:14:14+00:00

please help. I have a windows 8 computer I purchased in April 2013 ,there is a problem with checking for windows updates. error coded 8024402C. I have tried the trouble shooter and despite it saying the problem is fixed I still cannot get updates.  I also get a message that I have never tried to get an update.

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Original title: problems with Windows Update

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-10-16T10:52:21+00:00

Hi,

Error code 8024402C: This error might be caused by a program running on your computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs and proxy servers.

If you have any of these programs running, you might need to turn them off while downloading and installing updates. I would recommend you to turn them back on after updating your computer.

Method 1: Temporarily disable the Security software and see if the issue persists.

a: Press Windows logo + Q to open the search box.

b: Now click Settings and then type Action center, hit enter.

c: Click the Chevron next to security.

d: Turn off the Anti-virus installed on the computer.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:Perform steps mentioned below and see if it helps.

a: On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.

b: Tap or click cmd in the search results.

c: At the command prompt, type the following commands, and press Enter after each command:

net start bits

net start wuauserv

Please reply if you have any questions.

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Anonymous
2013-10-17T10:45:47+00:00

Hi,

If the computer is connected directly to the Internet or to a home network (and never connected to a network at work), you might need to set Internet Explorer to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow these steps:

a: Open Internet Explorer

b: Click the Tools button, click Internet Options, click theConnections tab, and then click LAN settings.

b: Under Automatic configuration, select the Automatically detect settings check box, and then click OK.

Please reply if you have any questions.

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  1. Anonymous
    2016-08-04T03:16:21+00:00

    Thank you all for your contribution.

    For certainty, I completely uninstalled all security software, but the error persisted.

    I then followed the "net start" commands, but it replied that these services were already running.

    I also set my IPv4 DNS to 8.8.8.8 and 8.8.4.4 with no changed outcome.

    Any other ideas?  Please and thank you.

    Thx .....it's working,there is some DNS issue so thats why agent not communicating with wsus server.

    Once again thanks

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  2. Anonymous
    2016-07-31T16:26:17+00:00

    please help. I have a windows 7 PRO computer ,there is a problem with checking for windows updates. error coded 8024402C. I have tried the trouble shooter and despite it saying the problem is fixed I still cannot get updates.  I also get a message that I have never tried to get an update.

    Moved from feedback

    Original title: problems with Windows Update

    07/31/2016 -- What the **** MS?!?

    I have been trying, trying and trying ( for OVER 3 WEEKS ) to download / upgrade my Win 7 PRO with Win 10 PRO, but have never been successful in getting it done.

    My Win 7 Home WIRELESS laptop upgrade worked "perfectly".

    * I turned of ALL AV & Anti-malware tools

    * I am direct connected to my "high speed" modem

    * I turned OFF my screen saver & sleep modes

    * Let my PC stay on 24x7 for days on end

    * Turned off ALL background scheduling ( defrag, etc. )

    For some reason, Win 7 Pro decided to download and apply 23 or updates of various necessity.  

    * This took THREE attempts to successfully complete this.

    So NOW that the Win 7 Pro updates are finally finished, I am NO LONGER able to access the FREE Win 10 Pro upgrade.

    * What do I do now?

    I'd appreciate some real & useful assistance from MS.   I am thinking that a DVD or a direct link to the download of the install would be in order.

    Thanks!

    -Scott

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  3. Anonymous
    2016-07-23T05:23:49+00:00

    I know you're trying to help, but "broadband server" is completely meaningless.  And if someone is not connected to the internet, they won't be reading your message.  And, in this context, what does "hard reset mean?"   Are you saying that you didn't notice that you had no internet connection until you powercyled your router or modem?  And that once you got reconnected to the internet that all was good?

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