Windows Update Never Fixed With Error Code 80072F8F I Did All The Steps Will Not Fix HELP?

Anonymous
2014-09-20T13:52:46+00:00

Why has no one fixed this with a new program of the windows update? Need a new one period I have done every thing every step I found on here and not fixed I do not understand codes at all so maybe just need a new one to download? This happened before a very long time ago on another computer. So I did do  new install a new windows update. Fix now this has gone on way too long, my clock etc is keeping a lot of time. Help fix this I can not do no more steps did them all and never got fixed. Come on we paid a lot of money for Windows 7 Ultimate, help fix today....

I have the x64-bit Windows 7 Ultimate 

I found this one to hotfix Update issue

it is the stand alone windows update but also takes a while to install the hotfix. I hope this will fix the Windows Update?

But did not fix windows update at all why?

Windows Hotfix Update

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-10-10T10:02:57+00:00

Someone on here I thought was helping me in several posts back he has a photo on his avatar the older white man wonder where he is?

I did not follow up on your problem as you seemed to be preoccupied with PA Bear.

Your Event Viewer report from 4 days ago suggests that the original problem may be resolved. I would need to see a later copy of your Event Viewer System log to see whether there are any remaining problems to be addressed.

You have an unrelated problem highlighted by this report.

Log Name:      System

Source:        Microsoft-Windows-PNRPSvc

Date:          06/10/2014 19:15:11

Event ID:      102

Level:         Error

Description:

The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

Solution:

Researched the problem and found the solution. A file was corrupted and deleting it got the PNRP service running.  The file was recreated correctly when the PNRP service started up.  Here's the file for future reference:

"C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst"

Source: http://social.technet.microsoft.com/Forums/windows/en-US/932e85c6-b141-4bc5-8be7-daa7e0ff714b/cant-start-peer-name-resolution-protocol?forum=w7itpronetworking

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  1. Anonymous
    2014-10-06T04:47:47+00:00

    2014-09-22 [two weeks ago] 14:40:03:197 1084 4d8 Agent **  END  **  Agent: Finding updates [CallerId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]

    2014-09-22 14:40:03:197 1084 4d8 Agent *************

    2014-09-22 14:40:03:197 1084 4d8 Agent WARNING: WU client failed Searching for update with error 0x80072f8f

    Assuming Win7 64-bit...

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply - preferably without quoting my post:

    1a. When (approx. date) did you purchase the computer?

    1b. Did Win7 (64-bit) come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade a (e.g., Vista) computer to Win7?

    2a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

    2b. In Windows Explorer [WinKey+E], navigate to & right-click on

            • **C:\Program Files**Microsoft Security Client <=this folder

    Select Properties: What is the Created date displayed on the resulting General tab?

    2c. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

    2d. What ENGINE & DEFINITIONS versions?

    1. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

    4a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

    4b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    5. Is KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 and/or KB2943357 listed in Installed Updates (not Update History)? [1]

    1. Assuming Java is installed => Is Java Version 7 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
    2. Is Adobe Flash Player v15.0.0.167 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    8a. Is Internet Explorer 8 (IE8), IE9, IE10 or IE11 installed? <=> When (exact date) was Windows Internet Explorer XX installed according to Installed Updates?

    8b. What Update Version & KB number is displayed in the second line of text in Internet Explorer's Help | About [Alt+H+A] tab; e.g., Update Version: XX.0.54 (KB1231231) ?

    8c. Is Firefox, Chrome or any other alternate browser installed?

    1. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?
    
Related references may include:

- Check list for installing Microsoft Security Essentials  

[http://answers.microsoft.com/en-us/protect/wiki/mse-protect\_start/microsoft-security-essentials-installation/e6e18776-9571-42e9-8fc0-66717dde0e19](http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/microsoft-security-essentials-installation/e6e18776-9571-42e9-8fc0-66717dde0e19)
- Can I install Microsoft Security Essentials [*or any other anti-virus/anti-spyware application*] to clean up my already-infected computer?  

[http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275](http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275)

==============================================  

[1] **Start | Control Panel | Pro** **grams and Features | Installed Updates** (in left-hand menu)

[2] No need to install Java if it's not *already* installed

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  2. Anonymous
    2014-10-06T05:50:06+00:00

    1a. When (approx. date) did you purchase the computer?

    I bought my PC 1 1/2 years ago

    upgrade from Windows 7 Home to Ultimate

    I had to download those**Microsoft Security Essentials**was created****‎Wednesday, ‎September ‎10, ‎2014, ‏‎5:24:30 PM

    1b. Did Win7 (64-bit) come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade a (e.g., Vista) computer to Win7?

    x64-Bit, Windows 7 Home

    2a. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

    I Had to download myself

    2b. In Windows Explorer [WinKey+E], navigate to & right-click on

            • **C:\Program Files**Microsoft Security Client <=this folder

    Select Properties: What is the Created date displayed on the resulting General tab?

    ‎Wednesday, ‎September ‎10, ‎2014, ‏‎5:24:30 PM

    2c. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

    Antimalware Client Version: 4.6.305.0

    Engine Version: 1.1.11005.0

    Antivirus definition: 1.185.2375.0

    Antispyware definition: 1.185.2375.0

    Network Inspection System Engine Version: 2.1.11005.0

    Network Inspection System Definition Version: 113.5.0.0

    2d. What ENGINE & DEFINITIONS versions?

    I Answered in above question

    1. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

    Nortons, yes subscription was and still is up to date

    4a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

    Just Norton's

    4b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    I think it was McAfee never installed that one I uninstalled it right away because I have Nortons.

    5. Is KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 and/or KB2943357 listed in Installed Updates(not Update History)? [1]

    KB2977629 is not there

    KB2972211 is there

    KB2973112 is not there

    KB2976897 is there

    KB2993651 is there

    KB2918614 is there

    KB2978668 is there

    KB2937610 is there

    KB2943357 is there

    2 are missing

    6. *Assuming Java is installed =>*Is Java Version 7 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

    My is Java Version 7 Update 65

    1. Is Adobe Flash Player v15.0.0.167(or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! =>http://www.adobe.com/software/flash/about/

    I have****have version 15,0,0,152 installed Flash Player

    8a. Is Internet Explorer 8 (IE8), IE9, IE10 or IE11 installed? <=> When (exact date) was Windows Internet Explorer XX installed according to Installed Updates?

    Just installed it today with the update

    8b. What Update Version & KB number is displayed in the second line of text in Internet Explorer's Help | About [Alt+H+A] tab; e.g., Update Version: XX.0.54 (KB1231231) ?

    11.011 KB1231231

    8c. Is Firefox, Chrome or any other alternate browser installed?

    Chrome

    1. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleanercomponent)?

    no I do not have none listed in this question at all, I can not afford to pay those monthly fees low limited income

    wow that was a lot of work lol

    I did have Norton's installed before MSE is that my problem should I uninstall both for the moment until I re install MSE?

    So I should not have Microsoft and Norton's installed is this correct?

    I found this RC_GenWUError,0x80072F8F:False in folder Temp WindowsUpdate TroubleShooterRC_VF.xml

    what dose this mean?

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  3. Anonymous
    2014-10-06T11:17:56+00:00

    To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs. An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

    For help with OneDrive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

    General notes on Event Viewer

    http://www.gerryscomputertips.co.uk/syserrors5.htm

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  4. Anonymous
    2014-10-06T17:00:09+00:00
    1. What's the full name & version of the Norton application (e.g., Norton AntiVirus v21.x) and when (exact date) does your current subscription expire? If you don't know, see https://support.norton.com/sp/en/us/home/current/solutions/kb20080417101717EN_EndUserProfile_en_us

    2a. How long has the Norton application been installed?

    2b. Has any other Norton application ever been installed?

    1. The Norton application and MSE are both installed, is that correct? [1]
    2. Why did you choose to install MSE on 10 September 2014?
    3. Did your Windows Updates problems start before, on, or shortly after 10 September?
    4. Did you (a) uninstall the McAfee free-trialware AND THEN (b) download/run McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed the Norton application AND BEFORE you installed any updates AND BEFORE you upgraded to Win7 Ultimate?

    7. Does the second line of text in Internet Explorer's Help | About [Alt+H+A] tab read Update Versions: 11.0.11 ( KB****2976627) or Update Versions: 11.0.12 (KB2977629)?

    ================================================================

    [1] Do I need both Microsoft Security Essentials and another anti-virus application?

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