Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-03-04T09:45:12+00:00

    Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

    http://www.nirsoft.net/utils/driverview.html

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred.

    http://msdn.microsoft.com/en-us/library/ff557321(v=vs.85).aspx

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  2. Anonymous
    2014-03-04T20:14:45+00:00

    I don't understand why you are asking a second time for the Driverview and System information files when I have already uploaded them to my OneDrive.  Can you not access them at this link?

    https://onedrive.live.com/#cid=D4639762BC255B34&id=D4639762BC255B34!141

    According to the link you have provided to me for "Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR"  the problem could be one of a variety of different things.  Is there a way to know if this bug is telling me about a PCI error, boot error, general hardware error, etc.?  How can I narrow down to the source?

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  3. Anonymous
    2014-03-04T20:18:02+00:00

    Just checked my motherboard, it looks like its in surprisingly good condition for the PC being about 3 years old.  No problems with any capacitors, and the board doesn't have any residue.

    By the way, do you have any explanation for why my GTX 650 fan runs at very high speeds when not connected to power in my PC?

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  4. Anonymous
    2014-03-04T23:11:00+00:00

    Stop 0x124 is a hardware error

    If you are overclocking try resetting your processor to standard settings and see if that helps.

    If you continue to get BSODs here are some more things you may want to consider.

    This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).

     Stop 0x124 - what it means and what to try

     Synopsis:

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

     Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

    Generic "Stop 0x124" Troubleshooting Strategy:

     1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

     2) Ensure that the machine is adequately cooled.

      If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

     3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.

     It is good practice to run the latest drivers anyway.

     4) Update the motherboard BIOS according to the manufacturer's instructions and clear the CMOS.

     Their website should provide detailed instructions as to the brand and model-specific procedure.

     5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).

     At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

     6) Attempt to (stress) test those hardware components which can be put through their paces artificially.

     The most obvious examples are the RAM and HDD(s).

     For the RAM, use the 3rd-party memtest86 utility to run many hours worth of testing. (6-8 passes to stress the ram out)

     For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".

     Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

    Source: ZigZag

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  5. Anonymous
    2014-03-05T06:08:06+00:00

    By the way, I actually have not seen BSOD for over a month now, the computer simply crashes, and then when it restarts, tells me it didn't shut down properly and asks me to choose how to boot up.

    1.  I have never overclocked anything in my computer, I don't even know how to.

    2.  By monitoring the temperature of my computers components over time I have already determined that heat is not an issue.  I have even moved my computer off the floor and opened the case to confirm that the components are being cooled properly while under load.

    3.  I have updated sound and video drivers, but what are RAID and NIC drivers?

    4.  I have never updated my BIOS drivers, I will try this.  What exactly do you mean by "clear the CMOS"?

    5.  I always keep my computer updated with windows updates (I choose when to install but always install all recommended ones).

    6.  I ran a RAM check using windows with no problems, would you suggest I use memtest86 as well?

    I ran CHKDSK on my terabyte drive and not a single bad sector was found.

    Is there any way I could check to see if the PCI slot for my GPU is the problem?

    Thanks for the advice.

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