Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-01-25T03:38:15+00:00

    It really would have been better to stick with the previous thread to maintain continuity,

    especially as you have a  fair number of threads, but if you can drop us a link to that

    thread it may help too.

    • The screenshots are not much use unfortunately.

    "Can't even access the computer any more."

    Have you tried booting into Windows using the 'last known configuration that worked'

    (or similarly worded boot option )  ?

    I only have the free version of WhoCrashed and  it interprets a driver crash leading to a TDR. 

    TDR errors can be caused by many things other than the gpu drivers, but they always

    point to the gpu because it was running when a lag in the system .

    In addition to hardware problems software conflicts can cause TDR. Things such as outdated

    system drivers, conflicting Startup programs, Anti-Virus programs and even too high settings

    (or mods)  in  games can all cause a  lag which leads to a TDR.

    -Judging by Data 1 you were experiencing problems with the GTS450 as well, yes ?

    Before going into the many possibilities  (and Patrick B may drop by and post his list of things

    to do regarding TDR errors as well)  lets skip ahead to -

    "Is it possible my graphics card is not receiving enough power?"

    Quite possible if you have upgraded from a graphics card  that had lower power requirements

    without verifying  your psu  has adequate Watts, and Amps on the +12V rail.

    [ EDIT: I was thinking a GTS 450 had a lower power requirement (300W) than a GTX650 - not so.

    They both have recommended minimum power requirement of 400W.

    A faulting psu  is a potential source of system lock-ups, but more likely random reboots.

    Not a likely source of TDR though ].

    btw - A good user/reader friendly system information report program is    Speccy - Standard

    It shows a lot of detail including current temps, drivers and other good stuff, but not the psu

    info unfortunately.

    .

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  2. Anonymous
    2014-01-25T04:25:37+00:00

    Thanks for the quick reply!

    The old thread is here:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

    I actually was able to get into the computer earlier today;  I removed the GTX 650 (my current graphics card) and reverted to using the on board integrated graphics.  This allowed me time to uninstall the graphics driver I had for my GTX 650 which was 332.21 released on January 7, 2014.  I then installed an older driver for it: 331.82 released on November 19, 2013.

    I thought this was working until about 20 minutes ago when my screen went black for 10 seconds and then returned with this error:

    The story here with my graphics cards (which you can already tell) is that I used to have a GTS 450.  That worked great for 3 years and then died on me recently.  I was actually experiencing similar problems to what is happening right now.  I was getting the same error shown in the message above! 

    The thread dealing with this old graphics card is here:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/nvidia-driver-kernel-error-bluscreen-crashes/851e4158-c9f3-4f88-9ac9-fc88002450d4

    After my GTS 450 died, I made a warranty claim and got this GTX 650.  Everything worked fine for a month until the problems started... (crashing no signal etc.).

    I just searched through my old receipts and here is the information on my power supply, looks fine to me:

    I bought the power supply in May 2011, I am assuming it can't already be going bad right?

    How would I find out if my power supply is having issues and not my graphics card? (You said Speccy can't do it?)

    Thanks again for the help!

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  3. Anonymous
    2014-01-25T06:41:20+00:00

    "How would I find out if my power supply is having issues and not my graphics card?"

    Without proper testing equipment it's hard to do. You can monitor the voltage to see if there

    are big spikes or drops.

    You could feel for heat from the psu exhaust, but that's  a subjective test.

    • If you can test the card in  another machine and it's OK, and you don't get TDR when

    playing with the integrated graphics it could come down to motherboard PCI-e,  or psu.

     - However, While you may be able to run games etc with the Integrated graphics this does not rule out

    software conflicts with the Nvidia drivers. Try running in   Clean Boot .

     - Just to verify your driver install is clean -

    Uninstall all Nvidia graphics driver components via Programs and Features - reboot.

    Run Driver Fusion/Sweeper (Generally only required with a corrupt driver install) - reboot.

    Install only those parts of the Nvidia drivers you use (I only install the driver and PhyX) - reboot

    Treexy external page

    • If you use the option to receive emails for your thread and didn't read the part I edited out

    about cheap psu's you may want to read that.

    Having the extra watts over minimum is good, but that is a low end model and they don't tend

    to last under the stress of extended gaming.

    I see a few people in the Newegg reviews commented on the short lifespan of your psu.

    This is why gamers tend to go for quality model psu's  ie - 80+ Bronze efficiency or better, and

    with Japanese capacitors.

    http://www.newegg.com

    Regarding Furmark - I follow Nvidia's line - They do not support it because it places artificially

    high stress on the clocks and voltage of the gpu. Avoid using Furmark, or only use if for a couple

    of minutes. The best/safest stress test for a gpu is games.

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  4. Anonymous
    2014-01-26T08:16:10+00:00

    Thanks again for the quick response.

    I will be very busy for the next couple of weeks and will probably not have time to do any troubleshooting for a while, so I just wanted to let you know that I will eventually get around to your suggestions and post back here.

    Appreciate the help!

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  5. Anonymous
    2014-01-26T09:16:30+00:00

    No worries. See you when you return

    btw - while I may have made some disparaging comments about the psu, I'm not suggesting

    you run out an replace it without knowing it's faulting (as people sometimes read my comments).

    Cheers -

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