Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-02-17T09:39:52+00:00

    As far as catching this problem earlier:  This GTX 650 was a warranty claim replacement for my old GTS 450, meaning that if there is something wrong with the 650 im out of luck.  I don't think I can make a warranty claim on a warranty claim :/

    You could always try.. :-)

    Is yours the type which requires a separate power feed?

    Why did the GTS 450 fail?

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  2. Anonymous
    2014-02-17T09:10:13+00:00

    Hello,

    Thank you for keeping us updated on the status of the issue

    I am sorry for late response.

    I would suggest you to try following Microsoft help article and check if it helps.

    "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vistahttp://support.microsoft.com/kb/2665946

    Also, Refer to suggestions provided in the following link:

    Display driver stopped responding and has recovered

    http://social.technet.microsoft.com/Forums/windows/en-US/0cd5ec8b-df03-4560-952b-8c7d10e67241/display-driver-stopped-responding-and-has-recovered?forum=w7itproinstall

    Important Notes:

    Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    http://windows.microsoft.com/en-us/windows/back-up-registry#1TC=windows-7

    Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

    I hope this information helps.

    Please do let us know if you need any further assistance.

    Thank you

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  3. Anonymous
    2014-02-07T19:46:16+00:00

    Got around today to a little more troubleshooting, here is an image of the Speccy voltages for my Motherboard:

    Only voltage that changes at all is the +5V one, and it changes very little.

    What exactly do you mean by "Post Beeps"?

    Thanks for the continued help.

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  4. Anonymous
    2014-02-02T07:48:17+00:00

    EDIT: Did a copy and paste of next sentence accidentally

    Should have been - " Does my psu supply power to my motherboard?  " 

    Not - "I am able to run just fine on integrated graphics, then wouldn't that rule out the possibility that my psu is the problem?"

    Yes it does run the motherboard - No, it does not necessarily rule out the psu, but

    does point more toward a faulty gpu or motherboard.

    All three psu rails go to the motherboard  +2 - +5 & +12V, via the large connector (ATX)

    with multiple wires, and another +12V connector for the cpu. 

    I was only having you check the motherboard voltage as part of the process to verify stable current.

    • If the psu is faulting it would not necessarily have a problem when the gpu is not installed , but

    that little bit more power that is drawn by the gpu  could be more than the psu can handle.

    More commonly though psu issues manifest when running a game as the gpu draws significantly more

    power under load than at idle.

    However, while booting into Windows and loading the drivers  I'm not sure if the gpu starts at full clocks and power draw or not. I do know the fans will spin up to max speed for a short time before

    the drivers are loaded.

    "...GTX 650 because I can't even turn the computer on long enough to log in before crashing."

    Ooops - Was overlooking that minor detail when suggesting monitoring the voltage, wasn't I ?  

    Are there no 'Post' beeps when the drivers are installed and the machine fails to boot into Windows ?

    It's sounding pretty grim when you cannot even boot into Windows with the Nvidia drivers installed.

    The drivers enable the gpu, and Safe Mode is not an option for troubleshooting because it disables

    the drivers..

    It's still guesswork without being able to verify the card and motherboards PCI-e controller by

    part swapping.

    • One more test option ;

    If the motherboard has another PCI-e slot ( X8 is OK for troubleshooting) you could try the card in

    that. This still only tests the physical slot though, not the PCI-e controller. I don't know how the

    controller is tested.

    Even re-seating the card and power connector may help *Cross fingers*

    Beyond this, the only way to isolate the issue is take the machine to a technician. Never know, he

    may find something simple. It's a lot easier troubleshooting up close and personal.

    "I don't think I can make a warranty claim on a warranty claim :/"

    EDIT (again ;) : After re-reading I see you had the old card for close to full warranty period so you are not

    likely to get an RMA from this one as it would be warranted from the date of the 450.

    If it's only been two years eleven months you still have a chance.

    .

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  5. Anonymous
    2014-02-02T06:48:22+00:00

    Yes the clean boot attempts were with the nvidia graphics drivers installed, and trying to run off my GTX 650.

    I just uninstalled all the nvidia graphics drivers again, rebooted, and then tried to use Treexy.  When I attempted to delete my nvidia drivers it said "no entries were detected".  Doesnt look like thats the problem.

    Something I dont fully understand is how a desktop psu provides power to different components.  Does my psu supply power to my motherboard?  Because if it does, and I am able to run just fine on integrated graphics, then wouldn't that rule out the possibility that my psu is the problem?

    The other thing is that it occured to me that I am probably not able to monitor the voltage of my psu while running on my GTX 650 because I can't even turn the computer on long enough to log in before crashing.

    As far as catching this problem earlier:  This GTX 650 was a warranty claim replacement for my old GTS 450, meaning that if there is something wrong with the 650 im out of luck.  I don't think I can make a warranty claim on a warranty claim :/

    Also, here at university I don't have access to any other desktops for troubleshooting my card.  I also don't have access to any other cards.

    Thanks for the continued help.

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