Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-03-03T23:44:14+00:00

    I just put my GTX 650 into my PC and tried to run off of it, didn't even get 30 seconds of being on my desktop before I crashed.  I have uploaded the file to here to my OneDrive:

    https://onedrive.live.com/#cid=D4639762BC255B34&id=D4639762BC255B34!380

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  3. Anonymous
    2014-03-03T22:51:29+00:00

    I use Ccleaner which clears Minidumps.

    I have now disabled the function in Ccleaner that removes them.

    I don't know how much of my thread here you have read, but I have determined that removing my GTX 650 from my PC and running off of integrated graphics prevents all BSOD's.  I have absolutely no problems with my computer while running integrated.

    Again, determined earlier in this thread was that there are no specific games or programs that cause my computer to crash.

    The GTX 650 is a replacement for a warranty claim I made on my old GTS 450.  If I determine that the GTX 650 is indeed the problem and not something else, then I will contact Nvidia and tell them they sent me a faulty replacement GPU.

    The GTX 650 was first installed on December 22nd 2013.  The first crash occurred January 14th, 2014.

    Here are all my logs uploaded to OneDrive:

    https://onedrive.live.com/#cid=D4639762BC255B34&id=D4639762BC255B34!369

    Note that BossDweebe just looked at my logs about a week ago, so if you notice something that BossDweebe has already informed me of, please do not repeat it.

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  4. Anonymous
    2014-03-03T11:36:41+00:00

    my Minidump files are cleared frequently

    What software are you using to do this?

    Has removing your GTX 650 from your desktop resulted in no more BSOD crashes?

    Why do they have to be so recent?

    Investigating historic events is pointless unless you have a specific reason to do so that justifies the effort involved. Investigating events should always be done in the context of the situation as it currently exists. You investigate errors to see what is causing the error so that changes can be made that will eliminate the error. If the error is no longer occurring there is no need to make a change.

    If you prefer to use your GTX650 graphics card rather than the integrated graphics card you can only diagnose the errors with the GTX650 installed.

    Are the BSOD errors generated when running specific programmes / games. Is the GTX650 still under warranty? When was the GTX650 first installed and when did the first problem arise?

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

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  5. Anonymous
    2014-03-03T08:05:43+00:00

    Woo-ho ! The Calvary has arrived.... Over to you Gerry .... 

    @ Ocman -

    • As long as the card was installed when your last mini-dump  was made it should still help some,

    but a newer one may reflect other changes you have made since the earlier dump was created.

    • When your Nvidia driver install is not corrupt it's better to leave it. It should be there

    to properly troubleshoot the graphics problems. 

    • I just had a look at your machines specs and they do state that -

    "*Integrated video is not available if a graphics card is installed."

    So, unlike my machine they must have it setup to not just show it as disabled in Device Manager, but somehow hide it altogether.

    • It would still be good to uninstall the ATI/AMD driver though to verify if it may be corrupt or otherwise conflicting  with  the Nvidia drivers, but you would want a copy of the drivers to reinstall should that be necessary.

    If you can't uninstall the current drivers try installing new drivers over them (make a System Restore point to roll back to first). If nothing else it may restore the uninstaller in Programs and Features, so you

    can uninstall and reinstall clean again.

    • I tried finding the driver for your Integrated graphics but the HP site does not accept the machines model number, so I leave it to you.

    With Integrated graphics it's normally best to get them from the machines mfg, but the genuine

    AMD ones may be OK.

    HD4200 drivers

    Re - 99%... It would only really matter if you were having problems just with games, but I have had a couple of occasions when the gpu use was consistently 99% where I had a TDR (Crysis 2) and a lock-up (Skyrim).

    In both cases lowering the resolution a notch dropped the gpu use to 95+% and prevented more

    of the same crash.

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