Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

______________________________________________________________________________________________________________

***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

______________________________________________________________________________________________________________

Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

52 answers

Sort by: Newest
  1. Anonymous
    2014-03-06T08:25:29+00:00

    Ok, sounds good, I am going to try resetting the CMOS and updating my BIOS drivers.

    Where would I get a SATA update from? I'm assuming that wouldn't also be on the HP web site?

    Also, is there any way I can find out if my PCI slot is bad, short of trying the graphics card in another PC?

    By the way, things are getting busy for me again, so it might be a while before I can actually do this troubleshooting and get back.  Don't be surprised if I don't post about the troubleshooting for 2-3 days.

    Thanks.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-03-05T08:03:05+00:00

    No problems with any capacitors, and the board doesn't have any residue.

    By the way, do you have any explanation for why my GTX 650 fan runs at very high speeds when not connected to power in my PC?

    It usually takes more like five or more years for capacitors to start having problems, but there are

    exceptions, so it was worth a check.

    I believe the fan is controlled from the PCI-e slot power, but I'm not sure why your gpu fans would be

    spinning up.

    I only meant for you to leave the power leads off earlier as a test to see if the machine crashes just from having the card in the slot, so it would be best to leave the power connected if the drivers are not installed, as the card will still be inactive until you reinstall the drivers, and the machine should not crash.

    It may be the fan speed controller is activated from the main power lead.

    • I know that fans will sometimes spin up before Windows finishes loading, but normally the fans

    don't spin up when uninstalling and reinstalling drivers, so I'm not sure of the connection.

    However, I did unplug the power from my card before my post on 27 Feb to verify if it would show in Device Manager without power (didn't),  but the fans didn't speed up during that short period.


    • Resetting the CMOS is a way of resetting the BIOS to default when you can't boot into Windows.
    • To reset the CMOS you switch the machine off and pull out the battery from the motherboard.

    There should be a two pin jumper on two of three pins. You pull the jumper and switch it to the other

    pin (still on two) and then put it back in the original position. Replace the battery and the BIOS

    will be back at default settings.

    • If the BIOS has never been updated it may help. Note that is can be risky if the machine is not

    stable. If the machine crashes during the update it can bork the BIOS. If your motherboard has

    dual BIOS there is hope, if not a crash could spell disaster.

    • You manual should give an outline of the update options available for your machine. I usually

    download and install rather than risking an on line automated install.

    • NIC are network adapter drivers - RAID are for HDD's but are often bundled as SATA/RAID,

    so while you may not need updated RAID for your single HDD configuration a SATA update

    may be beneficial.

    If you can find the driver page for your machine on the HP web site try them first, but you may

    also be able to use drivers direct from FOXCONN.

    .

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-03-05T06:08:06+00:00

    By the way, I actually have not seen BSOD for over a month now, the computer simply crashes, and then when it restarts, tells me it didn't shut down properly and asks me to choose how to boot up.

    1.  I have never overclocked anything in my computer, I don't even know how to.

    2.  By monitoring the temperature of my computers components over time I have already determined that heat is not an issue.  I have even moved my computer off the floor and opened the case to confirm that the components are being cooled properly while under load.

    3.  I have updated sound and video drivers, but what are RAID and NIC drivers?

    4.  I have never updated my BIOS drivers, I will try this.  What exactly do you mean by "clear the CMOS"?

    5.  I always keep my computer updated with windows updates (I choose when to install but always install all recommended ones).

    6.  I ran a RAM check using windows with no problems, would you suggest I use memtest86 as well?

    I ran CHKDSK on my terabyte drive and not a single bad sector was found.

    Is there any way I could check to see if the PCI slot for my GPU is the problem?

    Thanks for the advice.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-03-04T23:11:00+00:00

    Stop 0x124 is a hardware error

    If you are overclocking try resetting your processor to standard settings and see if that helps.

    If you continue to get BSODs here are some more things you may want to consider.

    This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).

     Stop 0x124 - what it means and what to try

     Synopsis:

    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

     Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

    Generic "Stop 0x124" Troubleshooting Strategy:

     1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

     2) Ensure that the machine is adequately cooled.

      If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

     3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.

     It is good practice to run the latest drivers anyway.

     4) Update the motherboard BIOS according to the manufacturer's instructions and clear the CMOS.

     Their website should provide detailed instructions as to the brand and model-specific procedure.

     5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).

     At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

     6) Attempt to (stress) test those hardware components which can be put through their paces artificially.

     The most obvious examples are the RAM and HDD(s).

     For the RAM, use the 3rd-party memtest86 utility to run many hours worth of testing. (6-8 passes to stress the ram out)

     For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".

     Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

    Source: ZigZag

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-03-04T20:18:02+00:00

    Just checked my motherboard, it looks like its in surprisingly good condition for the PC being about 3 years old.  No problems with any capacitors, and the board doesn't have any residue.

    By the way, do you have any explanation for why my GTX 650 fan runs at very high speeds when not connected to power in my PC?

    Was this answer helpful?

    0 comments No comments