Windows 7 Video Hardware Errors, frequent crashes, screen freezes.

Anonymous
2014-01-24T22:41:50+00:00

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***EDIT: This question has been answered in this linked thread:***

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/viewsonic-vx2250wm-led-monitor-no-signal-at-times/3bd66f8c-2011-444c-8f32-5e7ab08a8f4c

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Note:  This question is a continuation of another question I asked where the person who was helping me disappeared, and no one else paid any attention to the question.  If asking another question is a violation of the windows community forums policy, please let me know.

In my last question I refined my problem down and removed the following possibilities:

-Virus/malware

-Monitor or monitor drivers

-Cables

-Windows updates

-Audio drivers

-Older graphics drivers simultaneously installed or other extra installed unnecessary drivers

-Graphics card position in computer

-Computer memory issues

I have the following information regarding the problem:

Screenshot of error report:  http://postimg.org/image/ot731vgmd/

Error report dump files and data: http://www62.zippyshare.com/v/58929113/file.html

I am trying to figure out right now if something is physically wrong with my graphics card, if I have a driver issue, or something else.

Is it possible my graphics card is not receiving enough power?

The card, a 1 month old Nvidia GTX 650, is installed with the latest safe driver while the crashes are happening.  Should I try reverting to an older driver?

Any help is greatly appreciated.

Edit:  Just tried to uninstall the current driver of my graphics card.  Halfway through the uninstallation process I was asked to restart my computer.  After restarting my screen loses input before even getting close to letting me log in.  Can't even access the computer any more.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-02-07T19:46:16+00:00

    Got around today to a little more troubleshooting, here is an image of the Speccy voltages for my Motherboard:

    Only voltage that changes at all is the +5V one, and it changes very little.

    What exactly do you mean by "Post Beeps"?

    Thanks for the continued help.

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  2. Anonymous
    2014-02-02T07:48:17+00:00

    EDIT: Did a copy and paste of next sentence accidentally

    Should have been - " Does my psu supply power to my motherboard?  " 

    Not - "I am able to run just fine on integrated graphics, then wouldn't that rule out the possibility that my psu is the problem?"

    Yes it does run the motherboard - No, it does not necessarily rule out the psu, but

    does point more toward a faulty gpu or motherboard.

    All three psu rails go to the motherboard  +2 - +5 & +12V, via the large connector (ATX)

    with multiple wires, and another +12V connector for the cpu. 

    I was only having you check the motherboard voltage as part of the process to verify stable current.

    • If the psu is faulting it would not necessarily have a problem when the gpu is not installed , but

    that little bit more power that is drawn by the gpu  could be more than the psu can handle.

    More commonly though psu issues manifest when running a game as the gpu draws significantly more

    power under load than at idle.

    However, while booting into Windows and loading the drivers  I'm not sure if the gpu starts at full clocks and power draw or not. I do know the fans will spin up to max speed for a short time before

    the drivers are loaded.

    "...GTX 650 because I can't even turn the computer on long enough to log in before crashing."

    Ooops - Was overlooking that minor detail when suggesting monitoring the voltage, wasn't I ?  

    Are there no 'Post' beeps when the drivers are installed and the machine fails to boot into Windows ?

    It's sounding pretty grim when you cannot even boot into Windows with the Nvidia drivers installed.

    The drivers enable the gpu, and Safe Mode is not an option for troubleshooting because it disables

    the drivers..

    It's still guesswork without being able to verify the card and motherboards PCI-e controller by

    part swapping.

    • One more test option ;

    If the motherboard has another PCI-e slot ( X8 is OK for troubleshooting) you could try the card in

    that. This still only tests the physical slot though, not the PCI-e controller. I don't know how the

    controller is tested.

    Even re-seating the card and power connector may help *Cross fingers*

    Beyond this, the only way to isolate the issue is take the machine to a technician. Never know, he

    may find something simple. It's a lot easier troubleshooting up close and personal.

    "I don't think I can make a warranty claim on a warranty claim :/"

    EDIT (again ;) : After re-reading I see you had the old card for close to full warranty period so you are not

    likely to get an RMA from this one as it would be warranted from the date of the 450.

    If it's only been two years eleven months you still have a chance.

    .

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  3. Anonymous
    2014-02-02T06:48:22+00:00

    Yes the clean boot attempts were with the nvidia graphics drivers installed, and trying to run off my GTX 650.

    I just uninstalled all the nvidia graphics drivers again, rebooted, and then tried to use Treexy.  When I attempted to delete my nvidia drivers it said "no entries were detected".  Doesnt look like thats the problem.

    Something I dont fully understand is how a desktop psu provides power to different components.  Does my psu supply power to my motherboard?  Because if it does, and I am able to run just fine on integrated graphics, then wouldn't that rule out the possibility that my psu is the problem?

    The other thing is that it occured to me that I am probably not able to monitor the voltage of my psu while running on my GTX 650 because I can't even turn the computer on long enough to log in before crashing.

    As far as catching this problem earlier:  This GTX 650 was a warranty claim replacement for my old GTS 450, meaning that if there is something wrong with the 650 im out of luck.  I don't think I can make a warranty claim on a warranty claim :/

    Also, here at university I don't have access to any other desktops for troubleshooting my card.  I also don't have access to any other cards.

    Thanks for the continued help.

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  4. Anonymous
    2014-02-01T05:02:07+00:00

    "I tried clean booting on my desktop, and I couldn't even get to the log in screen, computer just crashed over and over."

    I assume this was only when the Nvidia drivers were installed ?

    "do you think its worth trying Treexy and reinstalling all over again?"

    Only if you did not use Driver Fusion already. While I mentioned I only use it when there is

    potential of corrupt driver install, your situation would call for it's use. Getting a good clean

    install of the graphics drivers should rule them out as the cause of your problems.

    It's still difficult to say where the fault lies. The top three suspects would be the gpu, psu and

    motherboards PCI-e slot or controller.

    • Without testing equipment the only way to test the gpu is to try it in another machine.
    • The motherboard could be tested if you have access to another card.

    If caught earlier the card could have been returned to the retailer. This may still be possible if the

    retailer accepts it. Otherwise an RMA to the cards mfg, which retailer will sometime facilitate for you.

    "And how could I monitor my psu's voltage?"

    You can monitor the stability of the voltage to the motherboard, but I don't know if there is a

    method to measure the stability of the current delivered by the psu's outputs other than taking the machine to a technician who can use a voltmeter, or maybe Oscilloscope,  to test it.

    MSI Afterburner  has a Voltage monitor for the graphics card. The graph will help determine if

    the card is switching from 2D voltage to 3D voltage.

    • You can save a log to see if there is much  variation of voltage when in either 2D or 3D modes.

    When I save a log file with my current card it shows  2D and 3D voltages.

    In my case these equate to 0.806>0.850V / 2D  & 1.050V / 3D (game running) .

    • Note that the first decimal place should not vary.
    • Note that if you select too many monitors the Voltage reading in the log file can be difficult to

    read, so best to just log the Voltage for the purpose of this test.

    You can read the log file with Notepad.

    Speccy has monitors for the motherboard voltage (gpu as well, but I don't think is does a running log file).  There should be only very small  changes on the motherboard voltages.

    .

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  5. Anonymous
    2014-02-01T02:38:46+00:00

    Hi,

    Finally got around to doing some troubleshooting today.  I tried clean booting on my desktop, and I couldn't even get to the log in screen, computer just crashed over and over.

    I don't think anything is wrong with my driver installation, I have uninstalled, rebooted, and reinstalled with only the components I need multiple times now.  I am not sure however if any of my drivers are corrupted, do you think its worth trying Treexy and reinstalling all over again?

    Also, I can confirm that my computer runs fine on integrated graphics.  All my problems disappear when I remove my Nvidia graphics card from my computer.

    And how could I monitor my psu's voltage?

    Thanks for the help!

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