Nokia 1520 Microphone problems

hi mate, have you checked that you are indeed up to date with the latest firmware for your device, along with the latest Nokia system app updates from the Store? also try performing a soft reset.

You may also try to check the steps provided on this link to determine the real cause of your concern.

1. Check that your microphone is not muted. Also, restarting your phone could resolve the issue. To do that, hold the Power and Volume Down keys simultaneously until the phone vibrates. Release and the phone will restart.

Microphone is not muted plus I restarted it multiple times and it doesnt help

1. Check that the microphone opening is not blocked. To find the microphone opening, refer to your phone user guide.

microphone is not blocked

1. Move to a quieter area.

doesnt help

1. Set your phone to loudspeaker mode, or try a wired headset that has a microphone.

this helps and then I am able to make phonecalls but I cant have a private phonecall plus I get a lot more background noise

1. Check if the issue is with a specific number on outgoing or incoming calls.

its with all the numbers doesnt matter if its incoming or outgoing

1. Use the volume keys to adjust the volume.

doesnt matter

1. Test your phone's microphone and speakers with the pre-installed voice recorder. To record a clip, go to Messaging > New (+) > Attach and tap voice note. Record an audio clip, and play the recording. If you can hear the recording, your microphone is ok.

this works, it records audio messages fine

all software is updated, not sure how the firmware is updated? do I need to do that manualy or is it included in the updates?

soft reset doesnt solve the problem

Hi, Tims0l.

Welcome to the Nokia Support Discussions.

You may also consider recovering your phone's SW: Nokia Software Recovery Tool. Note that the link is intended for the US. Tell us your location so we can give you the correct link.