Nokia 1520 Microphone problems

Anonymous
2014-06-23T14:26:29+00:00

Hey,

I have a nokia lumia 1520 and Im having trouble making phone calls, people cant hear me talk, Only when I set it to handsfree people can hear me. Im pretty sure it has to do some with the noise cancelling, cancelling out my voice.

any software update to solve this issue?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

61 answers

Sort by: Newest
  1. Anonymous
    2014-12-10T02:01:05+00:00

    I'm on my second 1520. My first one had this issue along with an issue with the camera going all wonky. It also would get really hot while not being used and when I would wake and unlock it. It would say "Resuming" or "Loading" and take forever to bring up the home screen. Resets did nothing to help, so I had to get a replacement. Number two is doing the "Resuming" thing and now the mic has stopped working. I had high hopes for this phone and paid a lot of money for it only to be let down again. I'm a Microsoft fan and would never buy crApple. But I may be looking into a Samsung or other Droid phone.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-11-25T06:42:29+00:00

    Do you already visited any care point? If resetting did not work it seems to be any hardware problem.

    Please visit any care point to check your hardware and repair your phone if neccessary.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-11-25T06:36:32+00:00

    I am experiencing the same problem on my 1520 purchased from ATT. During normal calls, the person on the other end cannot hear me so I am forced to utilize the speakerphone or ear buds. Tried resetting my phone, volume adjustments, a whole gamut of troubleshooting but to no avail. This is a flagship phone and we would like to receive the assistance worthy of a flagship phone.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-11-04T10:33:40+00:00

    Even a factory reset did not solve the issue, people can't hear me when i answer a call or make a call.

    however mic is working when recording. And when i plug in a  headphone ( no mic incorporated)  then i do not have to put on the speaker to speak with people.

    So send it in for a repair seems to be the only solution.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-10-25T12:27:45+00:00

    Just replace the microphone, and back with news. Regardly ,for me, it is a hardware problem , since i replace it ,and now is working just fine.Is working even better than another 1520 i've tested :). I mention that i was having the same problem, people hear me like i was under wather , only when I set it to handsfree people can hear me clearly. Changing the microphone was a little bit hard, but i've done it.Since it is not so expensive , i advice you to buy one , and test it,even if you won't fix it on the board , just plug the band on the mainboard.

    I've heard that 1020 have the same problem.

    Was this answer helpful?

    0 comments No comments