This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hey,
I have a nokia lumia 1520 and Im having trouble making phone calls, people cant hear me talk, Only when I set it to handsfree people can hear me. Im pretty sure it has to do some with the noise cancelling, cancelling out my voice.
any software update to solve this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Why is there no one with a solution to this problem?
Why is there no Microsoft response to this?
why is the solution a refurbished phone, that still has the problem?
Why why why?
why is there not even a "canned" Microsoft response to the problem.
ahhh, no wonder why they don't build flagship phones anymore. They just don't care about customers.
I went to denim and now on to the W10Mobile early build and nothing is different.
I also took it to a repair shop (there is no Nokia Care in Ottawa) and they said they can open it and replace the mic but cannot promise that that will fix the problem because it could be the board.
My original 1520 developed this fault shortly after having its screen replaced under warranty. Sent it back for repair and they replaced the handset with a new/refurbished one.
I received the phone today and straight away restored my phone using a backup linked to my account. Someone called and the mic doesn't work again!
Unfortunately I didn't check if the mic worked before restoring.
Tried all the usual things like resetting, wiping phone, phone recovery tool with no luck.
Emailed Anovo (the authorised repairer) to see if they can advise what to do. If not i will have to send the phone back for a 3rd time in a row.
I also thinks its a software problem.
Yes my 1520 is on denim. Bluetooth and wired headsets work just fine. Any direct microphone use with the handset, such as calls, video, note taking and Cortana type verbal input - the microphone does not work.
and as per my earlier post, I again changed out the microphone board (for the second time) and had the same results. Direct handset microphone worked for about a day. Then completely stopped. And when it was working, it was work perfectly. I even had the "Hey Cortana" feature working.
now I need to check my update history to denim, because when I first got the phone prior to denim, I had the microphone issue only with calls. All other functions worked fine. Then at some point after the denim update, the microphone problem was prevalent across the board.
I've run across a discussion at Windows Central that suggests that the problem is Denim. Can anyone confirm that they are on Denim and have no telephone mic pickup? Or that they are not on Denim any longer and no longer have the problem?
I'm on Denim with 8.1 update 1 and have this problem. I will keep my eye on it when I move to 10.
