This feature was not available on my Lumia 520 and Amazon, who I bought the phone from, said it was a fault. In addition the power switch failed again which meant I'd no way of getting my contacts onto an older phone whilst it would
have been away getting repaired. Amazon refunded me and I was able to buy a new phone, a Samsung on Android... I've owned Nokia's from 2000 and after all the hassle with the transfer, then denouement of Symbian and the takeover by Windows I've now made the
right choice.
Really? How would anyone at Amazon even know enough about windows phone to even be familiar with that option?
If the power switch failed on the phone, then that is surely some kind of defect on that one device - no reflection on the windows phone line of phones at all.
But if you had managed to create a Microsoft account on the phone, then added contacts to the phone, your contacts were and still are safely stored on your online Microsoft account....silly you for thinking otherwise.....
Ah well, if Android is what you ultimately chose, then so be it....don't blame your lack of knowledge about the capabilities of windows phone for making that choice.