Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs. The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error. Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again. If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1. SteelSeries – Mouse and keyboard manufacture. The SteelSeries Engine is currently not supported on Windows 8.1. Please see their FAQ for more info and updates.

2. NVIDIA -- Video card manufacture. Check to make sure you’ve upgraded to the latest video drivers.

3. ESET - Antivirus and security-related products. Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software. Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017.

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8. The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified. Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task. We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience.

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers. You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

Back up all of your personal documents and data to an external drive.
Disconnect your computer from the Internet.
Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB). For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note: If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance. Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results. This will open the System Properties dialog.

**>>**Click on the Hardware tab, and then click Device Installation Settings.

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”. Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates. Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically. (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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149 additional answers

Anonymous

2013-11-28T03:31:17+00:00

Make sure to remove the driver and delete the driver and mouse software from disk before removing the hardware. Otherwise, you could be left with residual files that can cause further problems.

The CBS.log file typically tells where the installation failed, or very near to where it failed and why. There are other logs. Microsoft personnel would be the people to whom you should send this file. Log in a support request for Windows 8.1 and offer to make it available to them to help solve the problem. Make sure to include details regarding your hardware along with that.
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Anonymous

2013-11-28T11:59:58+00:00

Hi,

I have brand new Lenova Z580 laptop with Windows 8 single language OS.

My laptop doesn't have any drivers related to SteelSeries also NVIDIA , as my laptop has Intel HD graphic CArd.

I have verified each and every driver through Device Manager option.All the drivers are upto date.

Still facing the same issue.Pls provide me some inputs to fix thus issue.

Regards,

GKumar
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Anonymous

2013-11-28T16:15:46+00:00

Hi,

I have brand new Lenova Z580 laptop with Windows 8 single language OS.

My laptop doesn't have any drivers related to SteelSeries also NVIDIA , as my laptop has Intel HD graphic CArd.

I have verified each and every driver through Device Manager option.All the drivers are upto date.

Still facing the same issue.Pls provide me some inputs to fix thus issue.

Regards,

GKumar

Lenova computers often have a piece of software running in the background that also is on the list of problem software. Unfortunately, I do not recall what it was at the moment. But, you may want to read this:

http://download.lenovo.com/lenovo/content/windows8-1/upgrade/ideapad/index_en.html

As you can see, your Z580 computer is on the above linked list of computers that Lenova recommends that you NOT try to upgrade at the present time due to severe problems with upgrading. The webpage I linked also gives a list of software you should uninstall before attempting the upgrade should you wish to do so anyway in spite of Lenova's recommendation that you not try to upgrade your Lenova Z580 system at the current time.

Anyone else here with Lenova systems also should take notice, particularly of the problem software list. It may also apply to certain other systems as well that may have the same or similar software installed.
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Anonymous

2013-11-28T16:58:42+00:00

Those with Dell systems who are trying to upgrade also should consult the following:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=575111&DoNotRedirect=y

That said, I was able to upgrade a Dell Inspiron 560 to Windows 8 and then again to Windows 8.1. There were minor issues but it was just a matter of removing a couple pieces of software (remove all printing software, particularly HP software, and remove Radeon RAMDisk before upgrading to 8.1) and installing more up-to-date drivers in Windows 8 before the upgrade to Windows 8.1. This was followed by reinstalling the SATA and Intel chipset drivers, as well as a more up-to-date Intel Rapid Storage software after the upgrade to Windows 8.1.
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