Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs. The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error. Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again. If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1. SteelSeries – Mouse and keyboard manufacture. The SteelSeries Engine is currently not supported on Windows 8.1. Please see their FAQ for more info and updates.

2. NVIDIA -- Video card manufacture. Check to make sure you’ve upgraded to the latest video drivers.

3. ESET - Antivirus and security-related products. Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software. Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017.

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8. The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified. Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task. We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience.

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers. You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

Back up all of your personal documents and data to an external drive.
Disconnect your computer from the Internet.
Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB). For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note: If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance. Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results. This will open the System Properties dialog.

**>>**Click on the Hardware tab, and then click Device Installation Settings.

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”. Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates. Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically. (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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149 additional answers

Anonymous

2015-04-02T14:26:43+00:00

D. Charles Pyle and RBRussell, I have the same tablet with the same problem. The only temporary solution I ever found was uninstalling the audio driver and Norton, and disabling every other non-essential function, like bue-tooth, NFC, etc. I got the first build of Windows 10 to install, but had no sound. I decided to continue through the fog, and install Office365, which caused whole system to become unstable, with Office getting locked up at startup. Therefore, I reverted back to Windows 8, and have asked Samsung to mail me a clean copy of Windows 8. Any other suggestions?

The first build of Windows 10 lacked a number of drivers. I had no working USB floppy until a couple builds later. The same went for various devices, such as my printer and my sound card. But, that is the known risk when testing preview software. That is why they suggest not installing them on production hardware.

Instability with Office365 seems odd to me. When was the last time you checked your system thoroughly for malware? Or, did you have Norton running when you installed Office365? If that is running, it can interfere with installation of certain system files that will lead to instability if not installed properly. Best to turn that off when installing Office365.

Bluetooth devices are notorious for causing memory management errors, which is what this error is. Best to turn them off during upgrades. Some wireless devices can do the same when the drivers hook into system memory during initialization. Same goes for certain video graphics hardware drivers, such as the NVidia updater software and so forth. Same goes for Norton and other antivirus and malware solutions All I can suggest is not to use those drivers and software until the upgrade is complete. After that, things seem fine.
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Anonymous

2015-04-02T13:20:07+00:00

D. Charles Pyle and RBRussell, I have the same tablet with the same problem. The only temporary solution I ever found was uninstalling the audio driver and Norton, and disabling every other non-essential function, like bue-tooth, NFC, etc. I got the first build of Windows 10 to install, but had no sound. I decided to continue through the fog, and install Office365, which caused whole system to become unstable, with Office getting locked up at startup. Therefore, I reverted back to Windows 8, and have asked Samsung to mail me a clean copy of Windows 8. Any other suggestions?
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Anonymous

2015-01-30T10:46:47+00:00

buenos dias desde españa .Yo tambien Tuve ESE Problema y no habia forma de Instalar en mi Ordenador ventanas 8.1 me lo solucionaron Avast y su Soporte Tecnico Bongar les Coste Pero Ahora Todo correcto y con de Windows 8.1 FUNCIONANDO correctamente, un saludo
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Anonymous

2015-01-29T15:51:56+00:00

I'm still not having any luck and I've tried many different things I've read on the internet. I've compiled a list of things here: http://www.rbrussell.com/2014/12/28/windows-8-1-windows-10-update-error-0xc1900101-0x40017-solved/

I only run Windows Defender for AV, so it is not a third party AV software problem for me.

But, you did have luck with Windows 8.1. At least that is what you stated in the article you linked. You now are having another issue with Windows 10 Technical Preview installing between builds. The newest build is 9926. Have you tried that one yet?

I have also seen issues with installing an update on Windows 7 that actually was also caused by Windows Defender (and this sometimes can translate over to Windows 8.1 and Windows 10). Try turning off Real Time protection and try upgrading again. That said, this same memory management error also can be caused by a driver, including certain types of updater software that comes with Samsung tablets. Without knowing your detailed system specs and what software you actually are using it is impossible to give suggestions as to what else to look for or to try.

I was having the same error when upgrading from Windows 8 to 8.1. What fixed it in that upgrade was uninstalling my Intel Graphics Card driver, doing the upgrade, then reinstalling the upgrade. I was able to upgrade from 8.1 to Windows 10 Build 9841 just fine, but I've run into this same error trying to upgrade from 9841 to any build after that, including 9926.

I have tried with Defender's Real Time Protection disabled as well.

I have not tried going all the way back to 8/8.1 and upgrading to 9926, but that might be my next attempt.

The specs are:

CPU & Chipset - Intel® Atom™ Processor Z2760

Graphics - Intel® SGX545 Graphics Media Accelerator

Audio & Cameras - SoundAlive™

Wifi - Broadcom 802.11 a/b/g/n w/ LTE

Bluetooth 4.0

NFC

Try removing the Intel drivers and software again before the upgrade of the next build, as well as doing the upgrade on Ethernet rather than using your wireless hardware. Also try removing the Bluetooth driver. I have seen a few instances of Bluetooth causing the problem as well on some hardware.
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