Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs. The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error. Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again. If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1. SteelSeries – Mouse and keyboard manufacture. The SteelSeries Engine is currently not supported on Windows 8.1. Please see their FAQ for more info and updates.

2. NVIDIA -- Video card manufacture. Check to make sure you’ve upgraded to the latest video drivers.

3. ESET - Antivirus and security-related products. Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software. Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017.

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8. The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified. Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task. We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience.

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers. You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

Back up all of your personal documents and data to an external drive.
Disconnect your computer from the Internet.
Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB). For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note: If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance. Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results. This will open the System Properties dialog.

**>>**Click on the Hardware tab, and then click Device Installation Settings.

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”. Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates. Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically. (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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149 additional answers

Anonymous

2014-12-29T20:33:58+00:00

Something on your system is interfering with the upgrade. Period. You either need to find what it is, or, as you have suggested, forego the upgrade. Have you tried booting in a clean boot state? I dare say that you haven't. Many people who have had this same error have managed to get the upgrade installed when doing so. HP Envy Touchsmart computers are notorious for having this error. It almost always results from drivers, a bloatware installation, or malware. It is in any case a memory management error. Lots of things can cause that.

For an example of a number of systems of that line failing to upgrade, and possible solutions that have worked for others, see the following:

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/ENVY-TouchSmart-15-j040us-Windows-8-1-upgrade-fails-Same/td-p/3431941
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Anonymous

2014-12-29T19:17:42+00:00
Thank you for the update.

The recommended fixes do not apply to my laptop (HP Envy TouchSmart 15t) configuration.
1. SteelSeries – Mouse and keyboard manufacture.
2. NVIDIA -- Video card manufacture. - Revised from the Microsoft now also includes Intel Graphics cards
3. ESET - Antivirus and security-related products.
4. Trusteer Rapport -- Credit card fraud protection software.
I have uninstalled the entire Intel Graphics card, and allowed the Win8 to Plug-n-Play to find and reinstall with the latest drivers. This has not resolved the errors in the 8.1 upgrade.

I have not added any hardware, the laptop is all OEM hardware, and have installed the following additional Software:
- TextPad,
- FileZilla,
- Paint.net,
- Chrome,
- Google Drive
- Google Music Manager
- Spotify
- Microsoft Office 2010 Professional,
- 7-Zip
- Carbonite (though the issues pre-dates Carbonite install),
- Norton (also issue pre-dates Norton install),
- Microsoft Skydrive/OneDrive (also issue pre-dates SkyDrive install),
- iCloud Drive (also the issue pre-dates the iCloud install)
Unfortunately I am unable to use cable ethernet connections. I do work for companies that provide wireless access to its employees and consultants but do not allow wired connections to the office domains, I do not have physical access to the routers.

So I'll just skip the upgrade....
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Anonymous

2014-12-26T18:02:06+00:00

Thank you, but when I go to my Device Manager, I do not have NVIDIA graphics card, I only have

Display Adapter: Intel(r) HD Graphics 4000

When i goto Properties and select Hardware ID's:

PCI\VEN_8086&DEV_0166&SUBSYS_1894103C&REV_09

PCI\VEN_8086&DEV_0166&SUBSYS_1894103C

PCI\VEN_8086&DEV_0166&CC030000

PCI\VEN_8086&DEV_0166&CC0300

No NVIDIA Graphics Card.

Well, then, there is still a strike against you. Certain Intel graphics cards cause the very same error. Looks from the above like your card is one of them. Same applies to driver updates for that card as for NVIDIA cards. Make sure that all remnants of older drivers are completely removed and/or try to use the generic Microsoft driver for the purposes of the upgrade.

Another driver, by the way, that causes the same error is one used for certain wireless card drivers. Disable your wireless and hook up an Ethernet cable to do the upgrade, if your wireless driver is the one responsible.

Let's see what happens after trying these suggestions of where to look.
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Anonymous

2014-12-26T17:31:40+00:00

Thank you, but when I go to my Device Manager, I do not have NVIDIA graphics card, I only have

Display Adapter: Intel(r) HD Graphics 4000

When i goto Properties and select Hardware ID's:

PCI\VEN_8086&DEV_0166&SUBSYS_1894103C&REV_09

PCI\VEN_8086&DEV_0166&SUBSYS_1894103C

PCI\VEN_8086&DEV_0166&CC030000

PCI\VEN_8086&DEV_0166&CC0300

No NVIDIA Graphics Card.
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