Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous
2013-10-24T00:28:08+00:00

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs.  The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further.  There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash.  The information in this thread is intended only for location code 0x40017.  If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error.  Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again.  If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1.  SteelSeries – Mouse and keyboard manufacture.  The SteelSeries Engine is currently not supported on Windows 8.1.  Please see their FAQ for more info and updates.

2.  NVIDIA -- Video card manufacture.    Check to make sure you’ve upgraded to the latest video drivers.

3.  ESET - Antivirus and security-related products.  Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software.  Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2014-01-07T21:10:26+00:00

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017. 

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8.  The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified.  Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task.  We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience. 

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers.  You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

  1. Back up all of your personal documents and data to an external drive.
  2. Disconnect your computer from the Internet.
  3. Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB).  For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note:  If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance.  Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.      

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results.  This will open the System Properties dialog.      

**>>**Click on the Hardware tab, and then click Device Installation Settings.      

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”.  Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates.  Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically.  (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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  1. Anonymous
    2013-11-19T02:44:47+00:00

    Sorry about the Mavericks upgrade - it went smoothly for me :( ...

    Hopping screens..  I don't know how to describe it - I'll be typing away and all of a sudden the messaging windows will show up - or Bing - or mail - or some-such thing - or the time and date will pop up  - or the screen will all of a sudden shrink or grow

    • and I didn't ask it to... so I "hit" the windows button and go back to the desktop window (where I feel like I know what I'm doing) and go back to typing.... (I spend a lot of time in MS Word & PowerPoint and on Google Chrome for my online learning program since it freezes up in IE.)  Or now it just showed me something new - and I don't know how to repeat it - but lots of little boxes on top of my screen, and then it went away just as quickly as it came... sigh...

    My computer was an out of the box model at Best Buy - I bought it because it was the cheapest I could find.  Literally.  So I don't expect great things out of it, but I do expect it to upgrade when it's supposed to. 

    What can I tell you about it?  Hmm...  (wow it just took me 20 minutes to figure out how to get back to this page I thought I'd lost it!) And apparently in Windows 8 world I can no longer right click to copy and paste :( ... I am not particularly fond of this future in computing - I just took 100s of steps to get the info that I put below instead of two.  And I got lost several times in the process.  I have no idea if this info is what you need.  Maybe?  Maybe not? I need to go study some more... college study not computer study... but if I missed something let me know.   

    HP 2000-2c22DX Notebook PC

    Product number: D1E01UA#ABA

    Windows 8 64-bit

    Intel(R) Pentium(R) CPU 2020M @ 2.40GHz

    4GB SODIMM Micron Technology 1600MHz

    Intel (R) HD Graphics

    System board 1854 64.2A

    System BIOS F.3A

    Realtek High Definition Audio

    Ralink 802.11 Wireless Adapter Driver  -  Ralink Technology, Corp.  -  5.00.25.0000

    Virtual WiFi Filter Driver  -  Microsoft Corporation  -  6.2.9200.16384

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  2. Anonymous
    2013-11-19T00:06:04+00:00

    Help - I'm getting the same error message and I've tried 4 times to download 8.1 and I get these ams one 0xC1900101 - 0x40017.  I bought a PC for college and I am no longer familiar with some of the PC lingo used in some of the threads that people have written to try to help (I've used an Apple for the last several years).  I have a fairly new (bought in August) HP 2000 Notebook PC that I have hardly anything on - I have MS Office 365 University and I added iTunes.  Other than than I don't have anything to connect or disconnect.  I tried to search to see if I had anything that the MS Forum Moderator said and I don't see that I do (SteelSeries, NVIDIA, ESET, Trusteer Rapport).  If anyone has had any success in getting 8.1 on their machine would you mind letting me know in "idiots guide" language? I used to be fairly computer literate but Windows 8 is tons different than windows 7 and my computer is always hopping screens and other weird stuff that I don't know how to control and so I don't feel very literate anymore, only very frustrated. 

    Thanks :)

    You are the second HP user here that I have read say that the computer is always "hopping screens."  Please describe that in further detail.  It sounds like something third-party is causing such behavior the way you are describing it.  (And, yes, third party software can be and often is installed by the manufacturers on PCs they produce and sell).  But the error is being caused by a device driver on your machine.

    Also, please be more specific as to which HP 2000 notebook you have.  There are several different configurations spread out over a period of years each.  You stated that it is fairly new.  Was it a refurbished computer by chance? Was it an older computer that did not sell well and they still had some in their inventory? Please advise on the specific year your computer was manufactured.

    Please describe precise model number, as well as hardware configuration such as type of hard drive, brand of hard drive, capacity of hard drive, amount of RAM, video graphics hardware kind (including which one of the two (if your model has two) you actually are using), network configuration (type and model of WiFi and Bluetooth devices), processor type and speed.  All of this information can be obtained off the box your computer came in and from Device Manager.

    I ask concerning your hardware because a lot of HP computers with a specific wireless adapter are having a similar problem with the memory management error you have seen.  The worst pain in HP systems is the Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter, and if you have one in your model you need to remove the driver for it and disable the device in your BIOS (not the function button used to turn off the wireless adapter but in the BIOS) before you will be able to install Windows 8.1 at the present time.  You will need to hook your computer up to your network using a cable during the installation.  After installing Windows 8.1, you should be able to install the latest driver for your Ralink WiFi, afterwards rebooting, turning on the Ralink adapter in the BIOS, and then rebooting again.

    The BIOS is similar to the EFI firmware in a Mac except that it often is a lot more configurable than the firmware.  Your manual will provide the information as to how to access the BIOS to turn off the relink device.  If you have misplaced your manual, you can read a PDF copy by clicking here.  That manual is from 2011.  Let me know if it is the wrong one.  I am not certain as to whether it actually pertains to your system because you did not provide details regarding your system in your post.

    Yes, Windows 8 is a different animal from Windows 7.  It is because Windows 8 is a step into the future of computing.  For some it will take a bit of getting used to because of how new it really is.  Once you can get Windows 8.1 installed, there are features that you can use to make it a little more like Windows 7 to fit your comport zone.

    Just as an aside, be glad that you didn't upgrade to Mavericks (newest version of Mac OS X) on a Mac and have something go wrong. :-)  I did.  It was a nightmare and I ended up installing fresh because of the several problems I ended up with after the upgrade that couldn't be fixed no matter what was tried.  But, in any case, please get back to us here with your more detailed hardware information.

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  3. Anonymous
    2013-11-18T04:36:24+00:00

    Help - I'm getting the same error message and I've tried 4 times to download 8.1 and I get these ams one 0xC1900101 - 0x40017.  I bought a PC for college and I am no longer familiar with some of the PC lingo used in some of the threads that people have written to try to help (I've used an Apple for the last several years).  I have a fairly new (bought in August) HP 2000 Notebook PC that I have hardly anything on - I have MS Office 365 University and I added iTunes.  Other than than I don't have anything to connect or disconnect.  I tried to search to see if I had anything that the MS Forum Moderator said and I don't see that I do (SteelSeries, NVIDIA, ESET, Trusteer Rapport).  If anyone has had any success in getting 8.1 on their machine would you mind letting me know in "idiots guide" language? I used to be fairly computer literate but Windows 8 is tons different than windows 7 and my computer is always hopping screens and other weird stuff that I don't know how to control and so I don't feel very literate anymore, only very frustrated. 

    Thanks :)

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  4. Anonymous
    2013-11-18T04:12:08+00:00

    Have a brand new HP 255 laptop which came with Windows 8. After about two hours of downloading 8.1 - it did not work - error message. I don't like Windows 8, and my new laptop seems to hop from one app to another - maddening when I am in the middle of something.

    I have read that Windows 8 was designed primarily for a touch screen - mine is not. I don't know whether to send back the laptop since it cannot upload Windows 8.1, and the other funky jumping back and forth

    Please be detailed about your system specs.  HP laptops are notorious for problems during the upgrade process, as are ASUS computers.  There are incompatibilities in the BIOS of a number of these systems.  In other cases, the utility software installed with these systems by the manufacturers is causing problems with upgrades and needs to be updated and/or removed before upgrading can proceed.  Good luck finding which programs and/or drivers are the source of the trouble.

    As to "jumping back and forth" I never see or saw anything like that on a Windows 8 system.  Could be malware or one of HP's own custom pieces of software added by the manufacturer.  Please be more detailed in describing "jumping back and forth."  I once owned an HP system that did something similar to what you were describing.  I had to remove the Wild Tangent software as well as a particular keyboard driver that was causing it.  I would see the cursor jump wildly and text in a window list scroll on its own in weird ways.  Is that what is happening to you now? Please advise.

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