Error 0xC1900101 – 0x40017 when installing Windows 8.1

Anonymous

Hello everyone,

We would like to thank all those who have helped us to collect data by sending us logs. The cause for error 0xC1900101 – 0x40017 is known to be faulty drivers, however it can be difficult to identify exactly which drivers are creating the error.

Note: Please double-check the error code before reading further. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

There have been reports of a USB driver causing this error. Until a specific USB driver can be determined as a root cause, if you receive this error, we recommend you unplug all USB devices (other than your mouse and keyboard) as a troubleshooting step and try the upgrade again. If the upgrade is then successful, you can plug the devices back in and they should function normally.

We have identified a few drivers associated with the following hardware or software that could be causing this problem:

1. SteelSeries – Mouse and keyboard manufacture. The SteelSeries Engine is currently not supported on Windows 8.1. Please see their FAQ for more info and updates.

2. NVIDIA -- Video card manufacture. Check to make sure you’ve upgraded to the latest video drivers.

3. ESET - Antivirus and security-related products. Please see the ESET Knowledgebase to learn how to safely upgrade to Windows 8.1 with ESET Smart Security or ESET NOD32 Antivirus installed.

4. Trusteer Rapport -- Credit card fraud protection software. Trusteer recommends installing the latest update for Windows 8.1 compatibility.

If you have any of these programs installed, please let us know if disabling, uninstalling, or upgrading the software or drivers allowed you to install Windows 8.1 successfully.

We are sorry for any inconvenience and appreciate your help and understanding while we continue to investigate this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello,

Microsoft is aware some customers are unable to install Windows 8.1 due to error 0xC1900101 -0x40017.

This error indicates a failure to boot Windows 8.1 occurred during the final parts of the update, causing the system to roll back to Windows 8. The most likely cause of this error is an incompatible driver or hardware defect. Unfortunately, due to the timing of this failure, there are often no logs, crash dumps or other diagnostic information available to investigate the issue easily, which makes it difficult to determine which, if any, of the drivers or system components are causing the update to fail.

We are currently working with the companies that develop these drivers to help them update their problematic drivers whenever they are identified. Some of the identified drivers have been listed in the original post, however due to the sheer number of drivers constantly being created by other companies all over the world, this is a daunting task. We understand that the inability to easily identify the incompatible driver can be incredibly frustrating and we are sorry for the inconvenience.

Make sure you’ve installed all the latest Windows Updates and latest drivers from your hardware and software manufacturers. You can also try uninstalling any unnecessary hardware or software prior to updating to Windows 8.1.

If your hardware and software manufacturers do not have updated drivers and you are experiencing this error, the best method for upgrading to Windows 8.1 is to clean install Windows 8, and then update to Windows 8.1 before allowing any additional drivers or software to install.

To do this:

Back up all of your personal documents and data to an external drive.
Disconnect your computer from the Internet.
Perform a clean install of Windows 8 using Windows 8 installation media (DVD or USB). For help performing a clean install of Windows, see How to perform a clean install of Windows.

Note: If you do not have media and Windows 8 was pre-installed on your PC, please contact your PC manufacturer for assistance. Otherwise to get help obtaining installation media, contact Microsoft Support. 4. Once you’ve reinstalled Windows 8, change your hardware settings so that you do not automatically install driver updates.

**>>**From the Start screen, type “System”, and then click on “View advanced system settings” in the search results. This will open the System Properties dialog.

**>>**Click on the Hardware tab, and then click Device Installation Settings.

**>>**When the Device Installation Settings window appears, click the “No, let me choose what to” button, and then “Never install driver software from Windows Update”. Click Save Changes to save the setting. 5. Reconnect your computer to the Internet. 6. Install Windows Updates. Restart the computer when prompted. 7. Open Windows Store and install Windows 8.1. 8. Afterwards, be sure to restore your hardware settings so that your device drivers once again install automatically. (Repeat Step 4, but restore this setting to “**Yes, do this automatically (recommended)”**and Save changes.)

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149 additional answers

Anonymous

2015-08-12T12:02:27+00:00

Probably not because the Windows 7 will not have correct hardware drivers installed when it is run on another machine. You might have to repair the operating systems just to get it to boot in the first place.

How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-troubleshoot-common-setup-and-stop-errors/324d5a5f-d658-456c-bb82-b1201f735683

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-au

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/default.aspx/kb/929135

"Advanced Troubleshooting

If for some reason your installation of Windows 10 locks up on you and will not proceed (or you're facing a black screen problem)—this could have something to do with an inherent corruption in your previous version of Windows. The only way to properly fix this issue is to re-install your previous version of Windows fresh. Once you have it installed—activate it—and from there you should be able to jump straight into Windows 10 by using the method provided".

Windows 10 Manual Upgrade & Installation

http://answers.microsoft.com/en-us/windows/forum/windows\_10-windows\_install/windows-10-manual-upgrade-installation/8cb20cea-4d1c-4c1e-996c-b248493d10e8?tm=1438499976622

Most new machines come with a recovery partition allowing you to go back to the time of purchase, you will have to check your user guides (or the manufacturer's Web Site) for instructions. Choosing that path requires you to save all valuable data first.
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Anonymous

2015-08-12T09:08:09+00:00

Hi, I've got two windows machines eligible for upgrade to windows 10. My 8.1 box upgraded easily, the win7 a continuing failure.

I've tried many attempts including removing all peripherals, disconnecting other hdds renaming the update details, etc etc. The mother board is a gigabyte GA-H55-UD3H which has run faultlessly with win 7 SP1 for a long time. I use this motherboard as it has legacy connections including floppy controller, pci slots and ide support for older hdds and optical drives.

A final idea is to put the 7.1 boot drive into the box which was a successful upgrade. Is this likely to work, does this method comply with the licenses that I have and will the boot hdd if successfully upgraded in the "new" box work again in the "old" box. I appreciate this suggestion may be contrary to my licenses so please advise me if that is so.

Thanks
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Anonymous

2015-08-09T13:30:45+00:00

Thank you for the technique. As it turns out, the problems have started again and I immediately called hardware tech support. After two troubleshooting sessions with them, they walked me through chkdsk. This fixed corrupt cab files and system is once again working. Very frustrating to have such an unstable environment. I will keep your tech trick in my toolbox. Thank you!
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Anonymous

2015-08-09T10:55:13+00:00

I had the same error code and installation stalled with a blank, grey screen.

I found a solution suggested on another site --

do a Hard Reset when the computer stalls at the grey screen.

This solved the problem and allowed the installation to complete and I now have win10 up & running.
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