[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous
2013-10-19T16:09:01+00:00

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-07T11:44:54+00:00

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous
2013-10-19T22:05:30+00:00

I had the same problem. It started after some time.  Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

 

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

 

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver:  http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

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  1. Anonymous
    2014-04-24T13:21:56+00:00

    Here's the ASUStek comms I've had today... No proper Solution yet. Read from bottom up... Top one is my last clarification question to them...

    Starts here>>>>>

    ME:

    Thanks for this but we want to be able to keep getting MS updates. Future security updates require 8.1 Update to be installed. I want to know if Asus is working to fix the reason the update causes the tablet screen to blank out? Your solution is a work around not a proper fix. Are your working on a fix so this update can install? 

    Regards,

    John

    THEM:

    ---------- Original Message ----------

    From:ASUS TSD

    To:jpfe8851

    Date:2014-04-24 09:00:10

    Dear John,

    Thank you for contacting ASUS Customer Service.

    My name is May and it's my pleasure to help you with your problem.

    We apologize for the inconvenience in using our product and thank you for your understanding.

    Thank you for your detailed information. For this issue, would you please refer to  the following methodS to solve this problem?

    1: Control Panel--->Programs --->Programs and Features --->Installed Updates ---->Update for Windows(KB2919355)--> Right click--->Unstall--->restart now

    2: Please reinstall the Graphics Driver

    Version  V10.18.10.3412 

    Graphics Driver

    http://support.asus.com.cn/Download.aspx?SLanguage=en&p=3&s=475&m=TAICHI21&os=41&ft=1&f\_name=VGA\_Intel\_Win81\_64\_VER1018103412.zip#VGA\_Intel\_Win81\_64\_VER1018103412.zip

    If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you.

    Wish you have a nice day!

    Best regards,

    Customer Service Center

    ASUSTek Computer Inc.

    ME:

    ---------- Original Message ----------

    [Comment]

    Subject : Failed 8.1.1 Update Issue

    Topic : 2. Service Quality

    Description : 

    I am sure you are aware of the number of complaints about the latest 8.1 Update 

    causing the tablet screen to malfunction again. Having this second failure on a 2 

    month old laptop requiring reinstallation and inability to install and run 8.1 is 

    frustrating and given the whole reason for buying a Taichi is its useful dual screen 

    ability, we need this fixed. If someone hasn't already, read this thread on Microsoft's 

    forum and don't be misled about being solved, it isn't. 

    http://answers.microsoft.com/en-us/windows/forum/windows8\_1-

    windows_install/solved-asus-taichi-back-screen-lid-not-working/a4b7ed88-a9d4-

    49e8-85f9-312a21e349de?page=22&msgId=df22f95e-b270-4eea-b111-

    307037a148ef

    Please advise if this latest drama is being worked on. Recovery and remaining on 

    windows 8 is not a solution to most users. After all the update came as part of the 

    "Recommended" default settings to install all updates.

    If this is not being worked on, I believe ASUS may have a class action coming going 

    by some of the posts.

    Looking forward to a positive reply.

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  2. Anonymous
    2014-04-24T15:10:47+00:00

    John,

    Quote:

    1: Control Panel--->Programs --->Programs and Features --->Installed Updates ---->Update for Windows(KB2919355)--> Right click--->Unstall--->restart now

    Unquote:

    this does not work on my Taichi 31 at all could you manage this because here right click is without function. I'm running latest ATK 33 with Closelid 1.1.9 and Driver V10 and deactivated Startup Taichi Toast Closelid.  When booting with closed lid it works if  log in there an then opening to inner Screen. This is no solution at all and only a temporary solution to keep it running. My contact with ASUS Germany showed if 1.1.9 latest ATK and Driver V10 do not work wait for fix or roll back to 8.0 and wait for fix ASUS Taiwan is working on this. Adding to the usual legal remark the product is sold in Germany on 8.0 only, any updates of the OS and they consider the move from 8.0 to 8.1 as an OS update are within the responsibility of the user.  Anyhow the guy was nice friendly and obviously an expert and not the first time confronted with this issue. Let's hope the remark ASUS Taiwan is working on this isn reasonable.

    Regards

    Guenther

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  3. Anonymous
    2014-04-24T22:09:24+00:00

    Guenther, have you loaded the appropriate Bios? In the 21 there is a 21 and 21A version; v2.10 or v2.04 respectively. I have a 21A and had to load v2.04 for the Intel v3412 graphics driver to work. Of course I am referring to 8.1 original version not the malfunctioning 8.1 update that's caused the recent issues and is the patch Asus said to uninstall. I had never installed this later patch, having seen the warnings here before it loaded automatically. Too much to explain to Asus. I just kept my post to them general for everyone's benefit.

    With regard to the fact these things came with 8 and 8.1 being an upgrade. I'm rather old and been around PCs since the first 8086 machines in 1984. I can't recall how many I've had. But everyone probably had an OS update of some sort. And never had this sort of problem before. It is unreasonable for Asus to not provide upgrade paths for the Taichi as that is entirely the normal way updates work. Even full OS version upgrades like from 7 to 8 have upgrade options. 8.1 is delivered via Windows Update normally automatically from 8 and is not a full version release. It therefore is mandatory for Asus and or MS to patch a fix in my humble opinion. A failure to do so whether on the basis this is deemed unsupported OS change or not, breaches faith with purchasers and I would never purchase another Asus notebook if I could not be sure of support for at least the useful life of say 3 years after purchase. In my view, only upgrades they may cease support are those requiring the purchase and installation of the OS from MS. And even then, the Taichi is such a brilliant design, and despite the move to removable tablet screens instead of dual screen, I think the Taichi is superior in practical use which is why I and I think others bought it.

    in the end, like you I dearly hope my years of service from many Asus notebooks is restored by them heeding our problems and investing the resources to support the required patches until version 9 at least.

    John

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