[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous

I had the same problem. It started after some time. Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

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691 additional answers

Anonymous

2014-05-10T06:21:34+00:00

Would guys please read the posts before posting advice like this. One poster is referring to a 31 not a 21. And he wants to run 8.1 not 8. 9.17 may work but other functions in 8.1 require 3412 or later.

Always load drivers from from your exact model OS. 3496 is a later Intel generic and does not appear to support the Taichi dual screen. Bios versions 205, 209 & 211 (21A, 31 and 21 respectively) were released to address issues with8.1 Update and work best with 3412.

This has become a long thread and vital info for what works and doesn't work is contained over its entirety. Coming in with a cursory glance at the odd post and then offering outdated advice is unhelpful and confusing to those of us challenged by this issue.

Respectfully and sincerely,

John
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Anonymous

2014-05-10T09:09:57+00:00

hi friends,

i have asus taichi 21, but i dont know if it is 21 or 21A. close lid is also not working when i updated to windows 8.1 update 1.

i also dont know how to update asus close lid and intel vga update and Bios update. Can you help me and how to do and install? thank you so much!
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Anonymous

2014-05-10T10:56:03+00:00

The partition are indeed quite empty. None of them offer the "delete partition" alternative except D:, and since C: and D: are not contiguous, the deletion of D: and expansion of C: is not an option until one of the 3 "recovery" partitions is removed. I have tried following the MS instructions for the removal of recovery partitions, including dumping the non existent contents to a USB data stick, but it doesn't seem to work as described, for I get no option to remove the partition after the non dump to USB.

I cannot understand why MS are so shy about this problem. If you ask the question here you get prevarication and then they simply go away. And I'm by no means the first. What is the problem?

Hey, thanks to Alexis who told me autorotate was fixable, all I had to do was find the switch (no mean feat) Another step closer!! Bad news is, the moment autorotate worked my wife lifted the machine to read the papers. Oh my.

I believe you are mistaken about Windows 8, but never mind, I do not propose to explore the matter having had two virus assaults yesterday there is no way I'm going backwards. The flag has been raised, for those who care to hear, even if it's not quite the right flag :-)
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