[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous

I had the same problem. It started after some time. Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

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691 additional answers

Anonymous

2014-05-11T18:49:56+00:00

Good afternoon guys, I like many others here have been following this issue and feeling great frustration with the second screen.

I've just updated my taichi bios to 211, and like magic the touch screen works with no issues.

So, that said, I wanted to take a moment and say THANKYOU SOOOOOOO MUCH!!! to everyone that contributed to this. I love the idea of this laptop and had to pick one up. Its been a long week, and this has made my day.

Does anyone know how to list this as the solution to the problem so others don't have to dig so far into the pages? Might make it just that much easier for those who follow.

THANKS AGAIN!!
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Anonymous

2014-05-11T15:59:26+00:00

Thank you. I'm afraid I live in a world bought with bitter experience. If anything catastrophic happens it will happen to the HDD/SSD. Furthermore it will happen in such a way as to reduce the whole thing to a pile of junk. So, reaching out for my trusty backups, I discover to my horror that they too are all over this heap of junk. At this point the wisdom of relying on a single heavily used disc in the processor begins to elude me. Also bearing in mind that every purveyor of tin pot software and his wife want access to the C: drive and seem to have a dislike of any other, space on this thing is a premium

So the cloud is fairly cheap and external drives driven through the USB are also becoming less expensive. For me - and I grant this is merely experience talking - I don't want all my security all over the drive in constant use, and I take the view that dividing a small SSD into two parts with an immovable file in between is all very dodgy.

Seems a reasonable compromise to me, but some here seem to think such foolishness goes against the will of their MS god. Which I doubt.

All those little people who seem to think they have a right to records of everything you've done and everywhere you've been are driven into a frenzy by the simple expedient of removing the disc when not in use. How wicked.
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Anonymous

2014-05-11T14:47:42+00:00

Hi

Regarding partitions I thought I would share what I have done on my Taichi31. I don't claim to be an expert so not necessarily a recommendation and certainly no guarantee this is a correct way of doing things, just information to consider...

First I installed Asus backtracker and used this to make a usb recovery. I then deleted all the large recovery partitions. I'm left with a 300mb EFI partition 900mb OEM partition and another 350mb partition. After expanding into the free space this leaves me with a 99gb c driver and 138gb d drive. Note that I downloaded another partition management program (free but don't remember what it was called) to do this as the one built into windows doesn't let you do certain things, which I think probably includes deleting or moving a system partition.

Cheers
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