[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous

I had the same problem. It started after some time. Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

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691 additional answers

Anonymous

2014-04-20T17:01:55+00:00

Not much to add as well. Taichi is a great machine indeed, and now I am able to use it having rolled back the OS myself. However it is unacceptable that neither Microsoft nor Asus seem to care much of it. I will do my best to keep my department and all the people I can influence away from Asus in the future, unless they solve the problem quickly and once for ever. VIP customer service with reply in 48 hours? Just pulling our legs. They replied saying thanks for your enquiry. ...and then disappeared. They should ha e put a team of professionals working around the clock to solve the issue, and maybe we could patiently wait with our "old" OS. This situation is unacceptable.
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Anonymous

2014-04-20T16:19:43+00:00

Hi,

Not much to add, just that I downloaded all the latest drivers, flashed the BIOS and had a few days of working tablet screen, but now just blackness like everyone else.

Really sad, cause it it is a great machine otherwise.

David
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Anonymous

2014-04-20T16:14:13+00:00

Perhaps the problem I have in mind is not that at the level of lines of code, but rather why is there a recurrent problem (as you admit) and why has this recurrent problem not been solved? It does sound to me as though the issue has not been grabbed by management as a continuing problem, but left to the software specialists to correct as and when it rears it's ugly head again.

I suggest that raising a new thread merely leads to a complacent feeling that this is an entirely separate problem which, to the user, it is not.

Perhaps MS ought to set up an independent compliance monitoring authority in conjunction with h/w manufacturers who share the costs, so that we may all have confidence in a little sticker on the side of machines agreed to be compliant. Clearly if that were so, as it stands Asus would not be able to argue that the Taichi machine was Windows compliant. And then I wouldn't have bought one.

I have a little sticker on the back of my machine which says, baldly, "Windows 8" and that's all. Now I know that it ACTUALLY means "Windows 8.0 only and your guess is as good as anybody else's what happens next".
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