[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Dear Alexis,

Thanks for trying to calm people down, while I remain appreciative of everyone posting in this forum as it contains some very useful information for an "IT novice" like me!

I don't think we should get into ethnic issues (speaking as someone who considers Barcelona his second home), however I think we should all agree that ASUS Support could do better - interestingly I just received a request from ASUS VIP Service to participate in their "2014 ASUS Notebook Satisfaction Survey" so I will use it to air our concerns with the TAICHI-line and urge them to do better (I'll provide the link to this thread as well)!!

Allow me as well to clarify my situation: I have a TAICHI31 running with Windows 8.1 and the CloseLid beta (19 something) - and honestly 95% of the time it runs well, sometimes it shows signs of a problem with the 2 lids (and "details" like not being able to change the brightness when using the touch screen - on occasion, so not always).

When I bought it (July 2013) it was on Windows 8, and when 8.1 update came I had the problems with touch screen so arrived at this forum...I downloaded the CloseLid beta and it seemed to work. Then my TAICHI just crashed, and I had to send it back after which they replaced the motherboard and all my data & programmes were gone. It was back on Windows 8 so I could start all over again - downloaded 8.1 from the Store, then CloseLid beta and this is where I am now...with the luck that I had disabled automatic updates so I didn't get the dreaded 8.1.1 update KB2919355 (yet, it keeps showing up in Windows Update looking threatening and waiting for me to install it one day when I feel adventurous).

So my TAICHI31 is working almost to satisfaction, and I never "flashed" the BIOS as I don't even know what this really means...by now I have a pretty good idea how to do this, but I have not done it so far as all seems to work so I am afraid to screw it up...

My question: if a new BIOS will come out to allow us to work with 8.1.1, do I first need to "flash" to the current BIOS on the ASUS-website or can I just skip this step and get the very latest BIOS (when ASUS finally releases it)?

Also, should I first install the 8.1.1 update (and suffer the consequences) before getting the new BIOS, or can I get the new BIOS and then do the update (hoping it would then work properly)?

Thanks for your insights!!

Tom

PS/ I did download another update yesterday, a Security Update for Internet Explorer (you know the story of massive IE vulnerabilities) and I could download it without being on 8.1.1 - however, interestingly this IE-update mentioned it was specifically for Windows x64bit 8.1 without update KB2919355...interesting that Microsoft takes such a particular situation into account, no?!

Hey, dont get all over me, im just saying that this is complex machine that requieres more tweaking than a regular laptop to keep up to date. Nearly every dual screen / tablet hybrid, has problems with these new windows updates, go look around in the forums.

Asus is by no means responsible for not warning to not apply a Windows upgrade. If you apply it, it is because you have done some research about the new update or ticked automatic updates.

Its a 3rd generation computer, and as with many other devices, cell phones, etc. new Operating Systems can mess up drivers and so on.

I have the Taichi 31, have upgraded, downgraded, restored etc, and my partition is intact, so the problem might not be unique, but its not general like the video driver updates. Sending it back to Asus will get you the partition back.

I understand this is a discontinued product, and are taking care of the issue of this 8.1.1 mess, it could have been much worse.

Dont count on actions being taken, i do not know how many Taichis have been sold, here we are around 15 complaining, that is nothing for a giant like Asus.

Oh, and in catalonia everybody speaks spanish, whether they like it more or less, it is still the official, national language

I always seem to come back to this thread, I wonder why? Maybe it's because I have a laptop that was very much intended only to run on Windows 8 and ASUS might not have anticipated that Windows 8.1 and subsequent updates would ruin the basic fundamentality of their laptop.

In short, the laptop is great, provided that it runs on Windows 8 alone. Installing Windows 8.1 is perfectly fine, provided that the notebook as the latest BIOS and is running either the ASUS or latest Intel version of the driver for the Intel HD Graphics 4000.

For those of you that managed to get Windows 8.1 working on your ASUS Taichi after the BIOS update, congratulations! You're now in this middle ground where you have Windows 8.1 working but cannot subsequently install KB2919355 because that will cause your computer to be virtually unbootable aside from Safe Mode.

For those of you that still are sitting on Windows 8, you probably won't be able to upgrade to Windows 8.1 from the Store as it seems to include KB2919355, though I'm not entirely confirmed on the matter.  Those of you in this boat who want to upgrade to 8.1 but not have to get KB2919355, will need to find any sort of Windows 8.1 media or purchase a backup disc from Microsoft for about $15.

The good news in all of this? - Supposedly, there is another BIOS update on the way to correct the problem, at least on the ASUS Taichi 31's end that should correct the problems encountered after installing KB2919355. Remember folks, that firmware and BIOS are the best ways the operating system can talk to the hardware, while drivers allow it to use it properly. When a major update to either the operating system or the drivers changes how things are intended to work, especially on a computer like the ASUS Taichi, this is what you get.

The bad news - Aside from the fact that Windows 8 users will need to upgrade to Windows 8.1 within 2 years or no longer be supported under the Support Lifecycle, consumers with Windows 8.1 will need to install KB2919355 by May 13th or they will not be able to receive any new updates beyond that point. That potentially includes security updates.

So let's hope ASUS can send out that BIOS Update really quick or those of us who have managed to get onto Windows 8.1, will lose our ability to get updates until KB2919355 is installed.