[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous

I had the same problem. It started after some time. Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

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691 additional answers

Anonymous

2015-08-29T14:19:20+00:00
Hello all,

I'd like to join to the chorus of upgraders -- I took my Taichi 21A up to Windows 10 yesterday.

Happy to say, 99% of things are working fine. I installed the upgrade after a fresh install of Windows 8.1. I did not run windows update until finishing Windows 10 install -- maybe I would do that differently next time. Afterward, I installed all the ASUS stuff on the lists above (thanks for posting those), and noticed a few things:
- Closelid 1.1.9 -- appears to be essential, as with 1.1.8 you get an upside-down outer screen. Upgrading to the beta fixed this. I believe it's still available on page 14 of this thread. Google it and it comes up.
- Intel display driver -- I used the Intel update utility 2.2 and it installed version 10.18.10.4252, which appears to work fine.
- SmartGesture -- Windows 10 recognized some of the ASUS hardware and installed some of the appropriate software on its own -- I was surprised to find SmartGesture already in place when I booted up the first time. However -- I had the mouse-jumps-all-over-the-place problem and so I installed the newer SmartGesture that someone linked on a recent page. Fixed the problem.
THE ONLY PROBLEM: When I close the screen, everything works (switches to outer screen) BUT Windows 10 resizes everything down from 1920x1080 to 1600x900. This is actually nice while I'm working on the outer screen (icons bigger etc.) BUT it doesn't switch the resolution back to 1920x1080 when I open the Taichi back up. I have to go to the Intel graphics properties options and switch, which works fine, but is a pain.

I think this problem has to do with Windows 10 "tablet mode" or lack of tablet mode -- I turned it off because I like to have a desktop even in tablet mode -- but I'm not 100% sure. Anyone have any ideas?

Thanks again! If it wasn't for this thread I would have smashed this Taichi by now!!

Cheers,

Colin
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Anonymous

2015-08-28T10:06:10+00:00

Dear Guenter,

are you still ok under Windows 10?

Everything works?

I would like to try the upgrade but unfortunately the ATK package 100039 is no more on ASUS site but also i cannot find the closelid version 1.1.9 as the last one is 1.1.8...

Could you be so kind to share that packages if you still have them?

Thanks a lot!!!!

Ivan
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Anonymous

2015-08-13T07:24:31+00:00

My 31 gets really hot.. My internal screen is damaged, I am starting to wonder whether using the 31 in tablet mode for prolonged period may have overheated and damaged something inside.

Only guess work mind..
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