[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous
2013-10-19T16:09:01+00:00

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-07T11:44:54+00:00

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous
2013-10-19T22:05:30+00:00

I had the same problem. It started after some time.  Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

 

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

 

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver:  http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

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  1. Anonymous
    2014-12-10T06:55:43+00:00

    I had this same problem and I was able to fix it.

    When I bought my Asus Taichi 21 ultrabook it had already installed Windows 8, when I updated it to 8.1 the tablet mode stopped working. You can get your tablet mode back by going to: Settnings - Change PC settnings - General - Refresh your PC without affecting your files. That will refresh your computer back to the factory settnings, which is Windows 8. After you do that your tablet mode should work again.

    This worked for me and hopefully someone will find this usefull.

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  2. Anonymous
    2014-12-05T13:07:06+00:00

    I understand your message sir, that you hesitate to install Windows 8.1, because you are afraid that you will lose more fonctionalitées your computer notement touch external display.

    I inform you that ASUS has made available for its clients an update to apply to bios and correct the problem.

    Thank you to download and install the application Windows BIOS Flash Utility "that allow you to do the bios update from the following link:

    http://dlcdnet.asus.com/pub/ASUS/nb/Apps\_for\_Win8/WinFlash/WinFlash\_Win8\_64\_VER2420.zip

    Subsequently thank you to download the BIOS update from the following link:

    http://dlcdnet.asus.com/pub/ASUS/nb/TAICHI31/TAICHI31AS209.zip

    Eventually you run "Windows BIOS Flash Utility" and follow the wizard installation.

    then it all work, cheers, Arnaud

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  3. Anonymous
    2014-11-17T10:09:48+00:00

    Hi,

    I am really fed-up with ASUS & Microsoft, guys.

    I went for a premium device (close to 2.000 Euros), with great promises of functionalities & services.

    I have been during 6 months requested to go for full reboot, moving to W8.1, updating drivers, updating BIOS ... Spending a lot of time that I don't have.

    Finally, they indicated me that my screen was broken and I had to pay as I was out of time-notice for a device that was already delivered with the screen problem.

    Unacceptable!!!!

    I highly recommend to don't go for the TAICHI and ASUS in general ... these guys they want, but they don't know what is premium and how to treat customers in general.

    Yours,

    Fernando.

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