[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous
2013-10-19T16:09:01+00:00

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-05-07T11:44:54+00:00

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

Was this answer helpful?

2 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-10-19T22:05:30+00:00

I had the same problem. It started after some time.  Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

 

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

 

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver:  http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Was this answer helpful?

0 comments

691 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-08-14T06:47:50+00:00

    Hi Kevin

    I think I also just gave a reply to you on the notebook review forum, as mentioned my Taichi 31 works okay for the autoswitch so I can double check what versions of everything I am running.

    Regarding the brightness I have a similar bug.  However I think the reason you can't adjust back to 100% is likely because of the auto-dimming feature, I think this is Fn+A so try with this on/off and see what works best for you.  What seems to happen for me is that when switching from laptop to tablet it goes to full brightness, but then after making an adjustment the auto dimming kicks back in. 

    Everyone

    In case anyone is checking I just installed the latest August windows update, including optional so around 300mb+ total I think.  I'm therefore fully up to date on windows updates and screen swithching is still working okay for me (Taichi 31).  Only possilbe bug I have noticed is that when not using laptop it seemed to take longer than it should for my screen to power down and for laptop to then go to sleep.  Can't honestly say if this is persistent or related to the update though.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-14T02:39:06+00:00

    Well, I just ran windows update and skipped the graphics driver, but my touchscreen is totally black.

    So, I guess we just CAN'T update windows once we have this thing in working mode for the touchscreen?

    So **** over ASUS's ****.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-13T17:50:22+00:00

    Sure, take it off my hands.  New like condition, all accessories including stylus and fit cover.  It suffers from black touch screen.  All Windows updates installed for Win 8.1. Touch screen works as touch pad now.  The touch screen display worked great for a few months, but like others on this thread, it stopped working after a few months of Win 8.1 upgrade.  

    Taichi DH71 (that is i7 with the big SSD drive.

    Originally $1100 + fit cover for $50.  Half price firm is $575.  Paypal or cash is good.

    Thank you for the offer, this may work for both of us.

    Cheers

    Was this answer helpful?

    0 comments