[UNSOLVED] Asus Taichi back screen (lid) not working AGAIN after windows 8.1 update 1

Anonymous
2013-10-19T16:09:01+00:00

JP8851 has provided a new BIOS version for people who have the Taichi21 or 21a (answer marked below) . The BIOS version is not official yet, however, and many users are reporting problems with the BIOS update such as USB problems, pen digitizer problems and audio problems. Therfore I have still marked this problem unsolved, but the first answer below may work for you.

Original question:

THIS IS A PROBLEM YET AGAIN.

ASUS, MICROSOFT, AND INTEL: HUNDREDS (IF NOT THOUSANDS) OF USERS ARE FRUSTRATED BY YOUR LACK OF SUPPORT AND COMPATIBILITY CHECKS WITH EVERY UPDATE. WHY SHOULD A $1000+ LAPTOP BE NEGLECTED THE PROPER "V.I.P." SUPPORT WE WERE PROMISED? PLEASE FIX THIS PROMPTLY, IT IS FRUSTRATING FOR THE USERS TO FIGURE OUT WHAT GOES WRONG EVERY TIME WINDOWS UPDATES.

Note:

Previously, the Asus Taichi had problems with the back screen not working after the windows 8.1 update. Recently, Micrsosoft released a NEW UPDATE that ruined the fix mentioned below, and all the supposedly long term fixes Asus made with the bios updates and the graphics driver updates.

This problem had originally been solved for windows 8.1 (without update 1) by downloading the following old graphics driver from the asus website:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

Original comments: After updating to windows 8.1, the back screen of my Asus Taichi does not work properly. After doing some searching, I read there were numerous problems with the Taichi after the update, all driver related.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-05-07T11:44:54+00:00

This is great news... Glad it's working with Intel 3412 as I have that installed already on my 21A. If Asus send out the new Bios for the 21A I will share it and ask the same from anyone who receives it please.

Well people, ASUS has come through with the new Bios for Taichi 21 & 21A. They emailed me the zip files this afternoon. Took me a couple hours to backup and test before posting.

The 21 takes Bios 211 and 21A takes 205. I've uploaded them here:

https://www.dropbox.com/s/mxb1trbbctlnjm3/TAICHI21AS.211.zip

https://www.dropbox.com/s/5ztcmga0mbv40i5/TAICHI21AAS.205.zip

To check which Bios you need if you haven't checked already is to reboot and press F2 until you see the Bios screen. When displayed, press F12 and the Bios you have will scroll through in the lower right hand corner of the screen. Use the 2420 version of Winflash from the Asus support site.

After flashing the firmware Bios to 205 on my 21A, I installed 8.1 Update from Windows Update and my screen is working correctly.

Thumbs up Asus.

Ironically the Bios was dated 21/4/14. Seems Asus has had this fix for a while and probably testing before releasing so I don't feel like a guinea pig. But I do feel some of you owe Asus a small apology for some of the comments aimed at them despite it taking too long to come through. In any case, I'm not reactivating auto-updates in Windows Updates.

Good luck people and the usual disclaimer applies to using these files. Caveat Emptor...

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Anonymous
2013-10-19T22:05:30+00:00

I had the same problem. It started after some time.  Twice I've tried to install and the same problem.

After a long hard working weekend I moved again to win 8 and stay there for now.

 

P.s: it is not the only issue unresolved. Juniper concoction disconnecting is another.

What a mess..

 

I agree, this update is a complete mess. I was able to resolve the issue with the lid by downloading an old graphics driver from the asus website. Heres the link to download the driver:  http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Taichi_Win7_64_Win8_64_Z917102857.zip

The driver is older, so if you would rather just reinstall windows 8, I found that you just do a restore or refresh in the system settings. Thanks for your help again.

***It is noted that if the problem keeps coming back after installing this driver, you may have to change your Windows and Intel Driver update setting and turn off auto updating.

Other notes: This driver downgrade solves the issue with the lid not working, but some users have reported that many smaller problems arise after downgrading. Therefore, this solution is not completely stable, but it is a lot better than any other solution currently available and solves the main issue.

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  1. Anonymous
    2014-06-20T00:07:59+00:00

    I'm reading about reinstalling the vga..3412, but I don't know if this driver is installed directly by the DDU tool or I should get it from somewhere.

    Hello Mario,

    you are exactly at the right point :-)

    DDU only deletes the Intel VGA driver.

    After following the instructions given by DDU, you still need to install the current Intel VGA driver from the ASUS download site (Version ...-3412 for Windows 8.1).

    Without this you are using the built-in VGA driver from Windows 8.1 which does not work with Taichi Screens.

    And after a final reboot it worked for me!

    Regards,

    Uwe

    Uwe,

    Thank you for replying, I appreciate it!

    After I read your comments I went ahead and download the VGA driver VGA_Intel_Win81_64_VER1018103412 and as you said, it was working only with the VGA driver from Windows 8.1 then I installed it and now it showed a Intel(R) HD Graphics 4000 driver.

    But then after reboot it still wont work for me, I don't know what I'm missing here. Do I need to do the Bios upgrade as well? I haven't done it because I thought this wasn't necessary anymore.

    So after I restart and load windows, I get a small pop up window saying that these settings are not correct to work with the touchscreen, and that I need to reset the computer so it can automatically get the right settings, but also I've done that and no luck.

    By the way when I change to other view (1-4), it goes dark and it appears once again, but the back screen is off, but I touched the back screen by mistake, and it was controlling the screen on the front, I could see the finger's pressure on the front screen, which tells me that the screen is working but somehow the driver doesn't load correctly.

    Any help would be highly appreciated, I have like 8 days to return this laptop if I don't want it, but I really like it and it was the last one, so I hope I can find a solution!

    thank you Uwe and all,

    Mario

    Hello Mario,

    Asus wites for their BIOS update: "Fix outer panel can't work when upgrade to Windows8.1 update ". So I think, this update is a requirement for getting the screens working. But as I did the BIOS update on the day the BIOS was posted in this thread (thanks again for this post!), I can't check this any more...

    But if you still can get your money back: the Taichi is great hardware. That is true. But with the reoccurring problems (worked with Win8, failed with Win8,1, fixed with BIOS update, failed again with Win8.1 update1, fixed again with BIOS upgrade...) I'm not sure, what the future will bring... Will it fail again on the next patch Tuesday? Will Asus provide an updated BIOS then again? What about Windows 9 or Windows 8.2 - whatever Microsofts plans are?

    I like my Taichi. But this is my private notebook and not my business notebook. If my business notebook would give me so much trouble, I would have stopped using it. 

    From my point of view, I would consider to give back the Taichi...

    Regards,

    Uwe

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  2. Anonymous
    2014-06-19T23:57:01+00:00

    I'm reading about reinstalling the vga..3412, but I don't know if this driver is installed directly by the DDU tool or I should get it from somewhere.

    Hello Mario,

    you are exactly at the right point :-)

    DDU only deletes the Intel VGA driver.

    After following the instructions given by DDU, you still need to install the current Intel VGA driver from the ASUS download site (Version ...-3412 for Windows 8.1).

    Without this you are using the built-in VGA driver from Windows 8.1 which does not work with Taichi Screens.

    And after a final reboot it worked for me!

    Regards,

    Uwe

    It finally works! Just fine as everyone says!

    I went ahead and install the BIOS as that seemed the only thing left to do... and it worked!

    Uwe thanks for your support, we all appreciate when people reach out like you guys!

    Regards,

    Mario

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  3. Anonymous
    2014-06-19T23:53:32+00:00

    I checked now Turkish LG website and yes this TV has Widi and one time incidentally connect to TV with Taichi but I dont remember this action on windows 8 or 8.1 :)

    May be windows 8.1 not support now.

    But I m sure 32 LM660S has widi.

    And how is your Taichi battery time with wifi ? 

    Bregards.

    Demir.

    Hello Demir,

    that's something I've seen for several different hardware during my visits to Turkey: same product name but different functionality between Turkish and German version... I think, marketing is something I do not have to understand :-) Sorry for suggesting that your TV does not have Widi! 

    Do you know that the way Widi is handled/connected by Windows was changed between between Windows 8 and Windows 8.1?

    This page from Intel describes how to connect widi with Win8.1: 

    http://supportkb.intel.com/wireless/wireless-display/templates/selfservice/intelwidi/#portal/1026/article/2592

    Article #2592

    Running Intel® WiDi with Microsoft Windows 8.1*: Steps to Connect and Display

    And

    http://supportkb.intel.com/wireless/wireless-display/templates/selfservice/intelWiDi/#portal/1026/article/5780/Intel-WiDi-installation-for-Microsoft-Windows-81

    gives a tool to check your widi installation.

    And one last remark: I'm using the latest Intel Wi-Fi drivers from the Intel website: intel_Wireless_16.11.0_e164.exe . Some documents from Intel stated that Widi only works with up-to-date wireless drivers.

    You can find this driver via 

    http://www.intel.com/p/en\_US/support/detect

    Maybe this helps - but I'm not sure in which state my Taichi is - I did so many up- and downgrades during the last weeks... I can only say: currently I'm very happy: it is working for me...

    Taichi and battery time: I do not use my Taichi often without external power, sorry... So I can't give you numbers here.

    Regards,

    Uwe

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