Tractor feed printers margin issues in Windows 8.1

OK Arun, do you have any timetable as to when, how long, etc., this is going to take to resolve?

I have multiple computers for clients to replace (old XP PC's), and I am basically stalled with ordering and deployment of new machines (Windows 8.0/8.1), as the customers have specific needs and requirements predicated on the ability to utilize software that needs to have the ability to print as was able to do so previously and can no longer (correctly)??????

Additionally, this puts a damper on my ability to generate income, as I cannot insist enough for customers to upgrade, but then when they cannot run their business and have to revert to old machines & operating systems to remain functional, not only do I look like an idiot when things are broken (not working), but then I get hammered with ridicule about Microsoft's insistence to dump XP and go with Windows 8/8.1 and my professional advice and recommendations look foolish.

If we as consumers and professionals who recommend Microsoft products have to wait for extended periods of time for fixes, and if software updates are continued to be released with ill effects (look at the history of past), how can end users feel confident about your products and company?

Need a resolution quickly, this is not acceptable!

Thank you JGiles Gurruuno, Suncrest11 for your analyses and reporting the problem. We have identified this issue and we are currently trying to see what mitigation we can provide. Please bear with us till we can recommend a solution.

Thanks,

---Arun

I too, have a customer that has the very same issue.

His configuration is a Dell XPS8500 that WAS running Windows 8 and we did the upgrade to 8.1 Sunday (11/10/13).  Ever since THAT upgrade to 8.1, printing issues are problematic for the EPSON FX80 (1) driver, that a lot of dot matrix printers use for basic printing from within applications.

Key point is that everything worked fine prior to the upgrade to 8.1.

The specific application is Filemaker Pr v11, I also tried upgrading to v12, no change.

All invoices printed out give the representation on the screen that it's "zoomed out", shrunken, and the output to the print is the same, a large white space on the right of the page as well as the bottom.

NEVER had the issue prior to upgrading Windows to 8.1.

If I for testing purposes, output the file to a PDF, the representation of the page size states 10.63 wide X 16.50 high.  I therefore assume that somehow something is not correct after the upgrade.  Even checking, double checking, triple checking page sizes and all the settings that are normal default (8.5 X 11.5) are correctly set, nothing changed.

I tried deleting the printer, adding the printer (it's an Okidata ML-420), installing the Epson FX80 generic driver, no change whatsoever, still a messed up preview and output to printer.

If I try to print to a normal Laser printer, no issues, flawless output.

If I print from an XP box no issues.

If I print from a Windows 7 box, no issues.

If I print from a Windows 8 box, no issues.

If I print from a Windows 8.1 box, issues!

And, I cannot roll back to OS from control panel, only from an image backup from 5 days prior (not really what I feel is a 'solution', but maybe a temporary fix).

So, I now have my customer using the XP box (gee, what happens after end of life in April if this is not fixed.....>>>>>>>>>>)?????????

Hi Suncrest11 and JGiles,

Thank you for providing in-depth information, it is much appreciated.

We are investigating this issue. Please bear with us, we'll get back to you shortly.

Thanks

---Arun

I am going through the exact same issue. The exact same issue. I used Quickbooks 2012 and Office 365 and the alignments are off as the previous user had stated.